Joseph Estopin Jr

JOSEPH M. ESTOPIN JR HEALTHCARE ADVOCATE | TRAVEL ASSOCIATE | APPOINTMENT SETTER | CHAT & EMAIL SUPPORT | CUSTOMER SERVICE PROFILE CONTACT-- Cavite, Philippines SKILLS Customer Support (Inbound/Outbound) Healthcare & Insurance Knowledge (HIPAA Compliant) Travel Coordination & Booking Appointment Setting & Lead Generation CRM Tools & Chat Support Reliable and empathetic customer service and healthcare support professional with over 5 years of combined experience in BPO, specializing in healthcare advocacy, travel coordination, and appointment setting. Known for strong communication skills, attention to detail, and the ability to thrive under pressure. Experienced with HIPAA compliance, insurance processing, and high-volume call environments. Seeking to leverage expertise in a remote or VA role where I can contribute to client satisfaction and operational success. WORK EXPERIENCE Everise Philippines Healthcare Advocate 2023 - 2025 Responded to inbound calls, emails, and chats regarding insurance coverage, billing statements, and claim status. Met or exceeded performance metrics including quality assurance, call handling time, and customer satisfaction. Maintained confidentiality and complied with HIPAA guidelines at all times. IGT Solutions Inc. Travel Associate 2021 - 2023 Assisted customers with domestic and international travel bookings via phone, email, or chat. Handled changes, cancellations, and emergency travel support with professionalism and efficiency. Time Management & Multitasking Team Collaboration & Leadership Conflict Resolution & Empathy LANGUAGES English – Fluent Filipino – Native REFERENCE Sitel Philippines Appointment Setter 2020 - 2021 Conducted outbound calls to residential or commercial prospects to promote energy plans and services. Explained product features, cost-saving benefits, and answered basic customer questions. EDUCATION Computer Science Asian Institute of Computer Studies 2012 - 2014 High School Graduate Santo Domingo National High School 2007 - 2011 Rizza Perez Quality Analyst Phone:-