Joseph Daniel Aquino

Joseph Daniel S. Aquino 📧-| 📧- 💼 PROFESSIONAL SUMMARY Insurance Operations Associate with 3+ years of experience in Property and Casualty insurance. Skilled in claims processing, data validation, and policy servicing. Recognized for attention to detail, adaptability, and client-focused service in fast-paced environments. 💼 CORE SKILLS • Technical: Claims management systems, high-volume data entry, MS Office • Analytical: Problem-solving, regulatory compliance, quality assurance • Communication: Client coordination, cross-team collaboration, documentation • Work Approach: Deadline-driven, reliable, adaptable, detail-oriented 💼 PROFESSIONAL EXPERIENCE **Accenture – Insurance Operations Associate** Aug 2022 – Present • Processed and verified insurance claims, achieving 98% accuracy rate. • Supported renewals and endorsements while ensuring compliance. • Collaborated with adjusters and internal teams to resolve complex cases. • Consistently met daily productivity and service-level targets. • Handled multiple Lines of Business (LOB), including Auto Liability Insurance, Property, Construction Defect, and General Liability. • Assisted in identifying process gaps and implementing workflow improvements to enhance accuracy and productivity. • Delivered customer support by addressing inquiries and resolving various related concerns. • Responsible for managing high -volume of sensitive information pertaining to policy documents, claims, and endorsements **Jollibee Foods Corp. – Service Crew** Feb 2020 – June 2020 • Delivered quality customer service in a high-volume environment. • Handled cash transactions and ensured order accuracy. 💼 INTERNSHIP **SAO Everlasting Realty Services – Office Liaison** Feb – May 2022, Sta. Rosa, Laguna • Assisted with client documentation and office coordination. • Familiarity with real estate processes and procedures 💼 EDUCATION • Bachelor of Science in Business Administration, Major in Financial Management Pamantasan Ng Cabuyao |- • Asian Institute of Computer Studies – Senior High |- • Southville 1 Integrated National High School |- • Southville 1 Elementary School |- 💼 AFFILIATIONS • Junior Confederation of Finance Associations – Philippines (JFINEX) Member |- 💼 LANGUAGES • English • Filipino