Joseph Codilla

Joseph A. Codilla- - WORK EXPERIENCE: April 10, 2018 – August 30, 2019 Finance and Admin Business Analyst IBM Business Services 8F Hanston Square San Miguel Ave, Ortigas, Pasig Job Description: • Receive and review requests from customer and sales team and determine how the request will be processed. • Coordinate requests that requires special handling by a different team. Provide customer with tracking order number and provide status of the order on a timely manner either through email or phone call. • Process orders that are within our scope of support. Track the status and provide timely update of the order. Jan 2017 – Mar 2018 Quality Assurance Representative West/Alorica Robinson's Cybergate Center Tower 1, EDSA cor Pioneer Street, Mandaluyong, 1550 Metro Manila Job Description: • Provides weekly evaluations per agent on how they handled the call and if they are following the metrics set by the client. • Provides coaching feedbacks on how agents can improve the quality of their customer service skills; and alerts for violating any professionalism and security standards set by the company and the client. • Update daily and weekly reports for evaluations. Jan 2014 – Jan 2017 Voice and Data Services Manager West/Alorica Robinson's Cybergate Center Tower 1, EDSA cor Pioneer Street, Mandaluyong, 1550 Metro Manila Job Description: • Handled New Service, Change and Disconnect orders for major business and companies in the US. • Tracks progress of orders and updates customers from time to time either by email or phone call of the status. Sep 2012 – Oct 2013 Data Encoder Sykes Asia K-Pointe Bldg, Gilmore cor Aurora Ave, QC Jun 2011 – May 2012 CSR/TSR Convergys 7F CPSC-Vertex I Bldg, Yuseco cor Felix Huertas St., Sta Cruz, Manila Aug 2010 – Jun 2011 Directory Assistant Eperformax 2F BPI Center Bldg Sen Gil Puyat Ave, Makati Feb 2010 – May 2010 Transcriptionist Magellan Solutions 4F Security Bank Bldg Ortigas Ave, Greenhills, San Juan Apr 2009 – Dec 2009 Transcriptionist Scopeworks Asia 8F Allied Bldg, EDSA cor Pioneer Street, Mandaluyong, 1550 Metro Manila Jan 2017 – Mar 2018 CSR Advanced Contact Solutions Asian Plaza Bldg, Sen Gil Puyat Ave., Makati EDUCATIONAL BACKGROUND: Tertiary: 2nd yr. BSED (Bachelor of Science in Secondary Education) (2005) Colegio dela Purisima Concepcion Roxas City Vocational: 2-yr Computer Technician Course -) NC2 and NC3 Electrician (2019) Secondary: Capiz National High School -) Roxas City Elementary: Sampiruhan Elementary School -) Calamba City SKILLS: • • • • Touch-typist with 50-60WPM and 95% accuracy Basic Networking (LAN, WAN, Internet) Hardware and Software troubleshooting and installation MS Office – Above average skills on Words and Excel use JOSEPH A. CODILLA Applicant