Joseph Charles Dalimos

Joseph Charles Dalimos Tanauan City, Batangas, Philippines ·-·- · https://www.linkedin.com/in/joseph-charles-dalimos-a5a73724a/ Summary Compassionate and organized Medical Virtual Assistant with experience managing patient appointments, maintaining accurate records, and verifying insurance and referral documentation. Skilled in using electronic health records and scheduling software to streamline administrative tasks. Adept at communicating professionally with patients, healthcare providers, and insurance companies to ensure smooth coordination of care. Experienced in handling sensitive health and personal data with confidentiality, as well as providing excellent customer support through phone, email, and chat. Committed to improving operational efficiency and patient satisfaction in a virtual healthcare environment. Work Experience MedVA Medical Receptionist Remote Mar 2023 - July 2025 • Schedule and confirm patient appointments, ensuring optimal use of provider schedules. • Maintain accurate patient records and update scheduling systems with appointment details. • Utilized electronic health record (EHR) systems and scheduling software to streamline administrative tasks and improve operational workflow. • Reviewed patient referrals and insurance authorizations to ensure all necessary documentation was in place prior to scheduling appointments. Healthy BOS Medical General VA Remote Nov 2021 - Dec 2022 • Conducted outbound calls to doctor’s offices to request necessary forms for patient requalification for medical equipment, including CPAP and oxygen supplies. • Updated and maintained patient and doctor information in the database to ensure accuracy and compliance with healthcare regulations. • Initiated calls to patients to obtain current insurance information, verifying coverage details to facilitate smooth processing of medical equipment orders. TaskUs - Batangas Email/Chat Support WFH Mar 2021 - Nov 2021 • Provided customer support via email and chat for DoorDash Dashers, addressing inquiries related to payments, deliveries, and account issues. • Assisted Dashers with concerns regarding their daily and weekly income, including breakdowns of earnings and potential discrepancies. • Facilitated communication between Dashers, customers, and establishments to resolve delivery-related issues and ensure a smooth experience for all parties. Results Cx Customer Service Representative - Floor Support Lipa City, Batangas Oct 2018 - Mar 2021 • Managed inbound calls from patients regarding prescription drug plans, providing accurate information and assistance tailored to their needs. • Processed payments over the phone for the patients prescription drug plan, ensuring secure transactions and adherence to data protection standards. • Estimated costs for prescription drugs, providing clear and detailed explanations of coverage to patients. • Resolved patient inquiries, concerns, and issues with empathy and professionalism, aiming for high levels of customer satisfaction. UGEC-APO Data Entry Specialist LIMA, Malvar Batangas Mar 2018 - Aug 2018 • Accurately input and manage customer information into the database, ensuring data integrity and confidentiality. • Capture biometric data, including fingerprints and facial recognition, in compliance with data protection regulations. • Collect customer e-signatures and photographs to facilitate passport application processes. Scopeworks Asia Inc. Transcriptionist Cabuyao City, Laguna Aug 2017 - Mar 2018 • Converted voicemail recordings into accurate and clear text, ensuring all spoken content was faithfully represented. • Maintained high standards of accuracy and attention to detail, cross-referencing transcriptions with original recordings to verify information. • Ensured proper formatting and presentation of transcriptions in accordance with company or client specifications. Education Batangas State University JPLPC BS Information Technology Luyos National Highschool Secondary P. Gomez Elemantry School Tertiary Poblacion, Malvar Batangas Jun 2013 - Aug 2017 Luyos, Tanauan City Batangas Jun 2008 - Mar 2012 Sta.Cruz Manila Jun 2002 - Mar 2008 Skills Appointment Scheduling & Confirmation Organized and confirmed patient appointments, optimizing provider schedules and reducing gaps. Patient Record Management Maintained accurate patient records and updated scheduling systems to ensure data accuracy and compliance. EHR and Scheduling Software Proficiency Utilized electronic health records and scheduling tools to streamline workflows and improve efficiency. Insurance & Referral Coordination Reviewed referrals and insurance authorizations to ensure all documentation was complete before scheduling. Communication with Healthcare Providers & Patients Made outbound calls to gather necessary forms, verify insurance details, and facilitate smooth service delivery. Customer Service & Support Provided professional support via phone, email, and chat, addressing inquiries and resolving issues promptly. Payment Processing & Data Entry Handled secure payments and accurately entered customer and patient data, maintaining confidentiality. Biometric and Document Collection Captured biometric data and collected signatures/photos for passport and application processes in compliance with regulations. Cost Estimation & Explanation Estimated costs for prescription drugs and explained coverage details clearly to help patients understand their options.