Joseph Celcius Vergabera

PROFESSIONAL EXPERIENCE Sales Development Representative (Home-based) KeepTruckin Inc. 2018 August 20 – Present JOSEPH CELCIUS E. VERGABERA ______________________________ https://vocaroo.com/i/s0WljJrSZ5qV CONTACT DETAILS Mailing Address: Spillway, Sitio Magdagook Cabangahan, Consolacion Cebu 6001 Job description: • Inbound and outbound calling to qualify potential customers from database • Learn and demonstrate a fundamental understanding of the Company technology – and clearly articulate capabilities and advantages to prospective customers • Accurately enter, update, and maintain daily activity and prospect information into Salesforce.com database, including comprehensive and up-to-date client information • Provide continual input to the sales and marketing organizations in order to refine positioning and adapt to new market opportunities • Adhere to company quality standards and adjust performance according to feedback • Adhere to company rules of conduct and attendance policies Mobile: Smart: - Landline:- E-mail Address:-Skype ID: josephcelcius ______________________________ Online Marketing Consultant (Outbound Sales) 411BPO 8/F IT Tower Cebu Business Park Cebu City, Philippines 2018 June 11 – 2018 August 17 Job description: • Outbound B2B sales • Propose Complete Online Presence Service Package Educational Background: • Meet daily targets and quality by ensuring proper guidelines are met and verifications and disclosures are College: read in verbatim. Bachelor of Science in Computer Science University of Cebu Lapulapu and Mandaue • Meet individual and the team’s daily, weekly and monthly Sales targets Cebu City- Secondary: Don Bosco Missionary Seminary Lawa-an, Talisay, Cebu- SKILLS •Planning and Scheduling •Written and Oral Communication •Customer Service and Sales •Interdepartmental Coordination •Internet Research •Telephone Reception •Transcription •Strong organization and analytical skills. •Excellent interpersonal skills, office etiquette. •Excellent coordinating skills. •Excellent ability to gather, analyze and generate reports. •Ability to communicate effectively PROFESSIONAL EXPERIENCE Results Associate (Outbound Sales - Sirius XM) The Results Companies 2/F Silver City Mall, Frontera Verde Drive Corner Julia Vargas Avenue, Ortigas Center, Pasig City 2018 March 19 – 2018 May 30 Job description: • Outbound sales • Propose service extension and provide payment options to customers with inactive service. • Meet quality by ensuring proper guidelines are met and disclosures are properly and clearly presented • Meet individual and team daily, bi-weekly and monthly targets like Sales per hour (SPH), Conversion Rate and Credit Card Take Rate (CCTR) Email Responder (Home Based) - NMS 2015 October - 2018 January 15 Job description: • Provide email responses and make sure that members continue or renew their membership on the site. Business English Communications Trainer/ Consultant/ Assessor (Home Based) Bizmates Philippines Incorporated The Nomad Offices, PBCom Tower, Level 40, PBCom Tower, 6795 Ayala Avenue corner V.A. Rufino Street 1226 Makati City, Manila, Philippines 2015 June to 2015 October Job description: • Teach and assist Japanese professionals who are seeking to improve their English communication skills • Submit reports of the conducted lessons after each lesson • As an Assessor, conduct evaluation and determine the appropriate level the student should have. PROFESSIONAL EXPERIENCE Inbound Customer Service Representative – BEO HIX United Health Group Global Services 7th Floor, Calyx Building Asiatown IT Park, Apas Lahug, Cebu City 2014 November 24 to 2015 April Job description: • Provided Billing assistance to members • Assisted members with the Website registration and walkthrough • Provided proper turnaround time for processes and create work order to help members effectuate their policies. Outbound Sales Representative/ Administrative Assistant - Confirmations Department Uklink Promotions Incorporated 2F JY Square Discovery Mall Salinas Drive, Lahug, Cebu City 2011 August to July 2012 Job description - Sales: • Meet and exceed sales goals • Responsible for controlling own success in the business growth • Tele-market with prospective customers • Increase sales by means of add-on and promotional sales Job description – Administrative Assistant: • Handled calls and promptly forwards them to appropriate person • Handled Emails (sending and responding) to clients’ queries • Handled Rescheduling of appointments. • Handled client cancellation. • Contributed to team effort by accomplishing results as needed. PROFESSIONAL EXPERIENCE Inbound Customer Service Representative Eperformax Contact Centers and BPO 3F JY Square Discovery Mall Salinas Drive, Lahug, Cebu City 2011 February to 2011 August Job description: • Attract potential customers by answering service questions. • Maintained customer records by updating information. • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. • Contributes to team effort by accomplishing related results as needed. Publishing Consultant (Outbound Sales)/ Customer Satisfaction Specialist Xlibris Corporation Lagon Technopark, P. Remedio St., Banilad Mandaue City, Cebu- July to 2008 May Job Description - Publishing Consultant: • Outbound sales and Appointment setting. • Explained in detail the option that the customer has in publishing with the company. • Set correct expectation. • Should have the ability to meets team’s quota and the company’s quota as well. • Explained the guidelines of the term of service that includes exemptions, timeframes, and others. PROFESSIONAL EXPERIENCE Character References: Ms. Pia Menchavez –Team Leader KeepTruckin Inc- Mr. Arnold Perico – POC KeepTruckin Inc- Ms. Nina Marie Fredriksen – Asst. Manager UKLink Incorporated- Job Description – Customer Satisfaction Specialist: • Responsible in handling concerns or complaints escalated from Operations • Product expert and provide clarification for information to Customers. • Set the right expectation like turnaround time of fulfillment, inclusions and exemptions for services acquired. • Made sure complaints are looked into by coordinating with the Department in question or the service provided by the department. • Find resolution to the problem/ complaint / concern rose by conducting an investigation; making use of the tools/ database provided and requests a feedback from the assigned Representative. • Log issues on a database which is updated regularly. • Submit daily, weekly, monthly and annual reports for issues received; forward reports to managers of each Department and makes sure that resolution is properly implemented. • Provided compensation if needs to. OUTBOUND TELEPHONE RESEARCHER Western Wats Philippines 3rd Floor PIPC Bldg. #7 MEZ II, Basak, Lapu-Lapu City- September to 2005 October Job Description: • Call US households through system generated leads • Conduct surveys about politics, businesses, products and services provided by different companies, entertainment, current events and others. • Meet or exceed daily targets for completed surveys conducted