I am a highly skilled Operational and Compliance Specialist with over ten years of experience driving efficiency, risk mitigation, and regulatory excellence across the African gaming and services sector. My career demonstrates mastery in multi-site operations management, regulatory compliance, financial administration, and customer service optimization.
As Regional Manager and former Compliance Manager/AMLRO at Boltbet Ghana Limited, I has proven my ability to embed robust KYC/CDD and AML frameworks, strengthen internal controls, and ensure audit readiness. My leadership consistently reduces institutional risk exposure while enhancing customer service outcomes. At Supabets Ghana Limited, I excelled in logistics, HR administration, and performance management, achieving operational and revenue targets across multiple retail locations.
My credentials including a Certified Data Protection Officer (CDPO) designation, advanced accounting training, and ongoing ICA accreditation underscore my technical depth and regulatory expertise. My achievements, such as improving complaint resolution timelines by over 30% and standardizing documentation for annual audits, reflect my capacity to deliver measurable impact.
Adaptable and forward-thinking, I also brings experience in remote digital operations, data entry, and social media management showcasing versatility in both traditional and modern business environments. My blend of strategic oversight, compliance specialization, and operational execution makes me an invaluable asset to organizations seeking a trusted leader in governance and efficiency.