Joseph Adjei

ADJEI JOSEPH (IT SUPPORT ENGINEER) CONTACT (--- Accra, Ghana www.linkedin.com/in/jose ph-adjei35 KEY SKILLS Technical Support & Troubleshooting Hardware & Software Installation Team Collaboration Technical Troubleshooting Remote Support Tools Documentation & Reporting TECHNICAL SKILLS  Programming: SQL, Python  Operating Systems: Windows, Linux (Kali & Parrot)  Software: Microsoft Office Suite, Google suite, Adobe Photoshop, Illustrator and In-Design.  Hardware & Networking: Installation, configuration, and troubleshooting of computer hardware and networks.  Troubleshooting & Support: Hardware/software issue diagnosis, solutions implementation.  Tools: Wireshark, Nmap, SSH, Ccrypt, Ufw, VMware, Virtual Box etc. PROFESSIONAL PROFILE Experienced and dedicated IT professional with over 3 years of hands-on experience in technical support, troubleshooting, and network maintenance. Adept at installing, configuring, and maintaining computer systems, hardware, and software to support business operations efficiently. Proven track record in diagnosing hardware/software issues, resolving network problems. Strong understanding of IT infrastructure, including routers, switches, servers, and end-user devices, with a keen focus on proactive issue resolution. Eager to contribute my technical expertise and problem-solving skills to an IT Support Engineer role. EXPERIENCE INTERCITY STC TRAINING SCHOOL – Awudome (N ov . 2020 – Dec. 2024) Position: I.T Officer & Simulator Instructor Responsibilities  Installed and configured hardware, operating systems, and software applications setups and smooth operations.  Assisted staff with system setup, password issues, and provided remote troubleshooting support to resolve technical issues.  Managed IT documentation, creating procedural guides and reports to streamline processes and improve team efficiency.  Supported the rollout of new applications, including system setup and user profile configuration.  Ensured compliance with IT standards by maintaining organized and secure IT equipment and systems.  Conducting tests on devices, ensuring UPS and infrastructure are in good working conditions.  Enhanced the company’s social media presence and marketing materials, contributing to outreach efforts by designing engaging flyers, certificates, and brochures. UBER GHANA – Trade Fair (J u n. 2019 – Se pt. 2019) Position: Customer Support Personnel Responsibilities  Provided technical support and troubleshooting for customers, resolving system and network issues.  Communicated effectively with clients to understand their issues, offering solutions and escalations as needed.  Reactivated and supported accounts, ensuring customers received timely updates and resolutions to their problems.  Supported customers through phone, chat, and email, ensuring prompt issue resolution in accordance with SLAs. ADJEI JOSEPH (IT SUPPORT ENGINEER) CERTIFICATIONS CONT’… EXPERIENCE  Google Cybersecurity: Jan., 2025 GHANA ARMED FORCES – Burma Camp  Cisco Introduction to Cybersecurity: Oct, 2024  Udemy Introduction to Graphic Design & Photoshop CC: Feb. 2023 Position: National Service Personnel Responsibilities  Supported IT support for the department and various regiments, ensuring smooth and secure network operations.  Microsoft Technology Associate: Dec., 2014  Troubleshot hardware and software issues, including installation and configuration of both Windows and Linux systems.  Computer Literacy Technology Fundamental: June, 2012  Provided training to new recruits on fundamental IT skills, including networking, software usage, and computing basics.  Microsoft Office Specialist: October, 2011 (S ep t. 2017 – Ju l 2018) EDUCATION BACKGROUND PERSONAL ATTRIBUTES BACHELOR OF SCIENCE  Customer Centric: Dedicated to providing efficient, high-quality support to customers and staff.  Detail- Oriented: Thorough in documenting processes, creating report and ensuring IT systems meets requirements.  Analytical & Problem Solving: Strong analytical skills with the ability to troubleshoot and resolve issues.  Strong Communication Skills: Proficient in explaining technical issues and solutions in a clear manner. INTEREST & HOBBIES  Watching Documentaries  Reading Books  Researching (April, 2019) Information Technology University of Cape Coast, Ghana DIPLOMA (Nov, 2017) Computer Networking Alison PROFESSIONAL DIPLOMA (Aug, 2016) Network Administration Ghana Institute of Management and Public Administration, (GIMPA) REFERENCES ING. WILLIE FARMMER Manager & Head Of Training Intercity STC Training School-(- SORKPOR DZIFA Snr. Principal HR Officer Intercity STC Coaches Limited-(-