JOSENIA DE GUIA
EXPERIENCES
July 2012 – Present
FINANCE OFFICER • SHIPGUIDE CORPORATION
CONTACT
ADDRESS:
118 Gladiola Street,
Greenhills Subdivision,
Casuntingan,
Mandaue City
PHONE:-
WEBSITE:
Linkedin.com/in/ Josenia-deguia-b7ba67200
EMAIL:--
SKILLS
Leadership
Office Administration
Management
Email Handling &
Management
Business Strategy &
Management
Commercial & Business
Awareness
Fraud Analysis
Credit Management
▪
To aid management in their decision-making prepared detailed
financial reports on operations and risk assessments.
▪
Analyzed budget plans and current expenditures and recommended
changes and updates to reflect trends in the industry.
▪
Increased proficiency and efficiency of daily operations and maximize
revenues.
▪
Attained 50% net profit for the company which was greater than
2015 sales goal.
▪
Performed Human Resource responsibilities, including resolving team
conflicts, conducting annual performance reviews, hiring
subcontractor teams, providing training, arranging staff schedules,
recording staff attendance and hours worked, and handling payrolls.
▪
Assessed financial status, credit, property assets of applicants in
order to determine the possibility of granting loan.
July 2008 – February 2012
QUALITY ASSURANCE ANALYST • AEGIS PEOPLE SUPPORT INC.
▪
Acted as team leader (Email) for business development in evaluating
agent’s (Email and Call) productions.
▪
Ensured quality and required productivity level by adjusting
production processes and tools accordingly.
▪
Responsible for quality of products and service to maintain and
satisfy customer loyalty.
▪
Assessed production processes and adjusted floor schedules
accordingly.
▪
Designed and implemented production tracking and quality control
systems, assessed production/floor issues and operational reports.
JOSENIA DE GUIA
EXPERIENCES
October 2007 – May 2008
Pioneering Email Representative • AEGIS PEOPLE SUPPORT INC.
▪
Drove business development through effective communication with
customers to increase knowledge of company’s deliverable products.
▪
Generated daily reports and recommendations for corrective actions
to assist senior management in making decisions for improvements
in operations.
▪
Responded to customer needs and expectations and improved
customer satisfaction ratings for the company.
▪
Developed deep knowledge of company’s products and services and
improved customer satisfaction ratings for the company
▪
Used Outlook software to document customer requests, problem
issues, and recommended solutions.
CONTACT
ADDRESS:
118 Gladiola Street,
Greenhills Subdivision,
Casuntingan,
Mandaue City
PHONE:-
WEBSITE:
Linkedin.com/in/ Josenia-deguia-b7ba67200
February 2007 – October 2007
QUALITY ASSURANCE ANALYST ( OJT ) • AEGIS PEOPLE SUPPORT INC.
▪
EMAIL:--
Met product specifications and achieved goals for maintaining
quality.
▪
Assessed quality issues and vulnerabilities of production operations,
reported finding to Quality Assurance Team and made suggestions
for mitigation and improvement strategies.
SKILLS
▪
Responsible for creating, editing, updating project manuals and
technical documents for the use by the QA Team.
▪
Responsible for quality control and performance (Email and Call) of
products and service to maintain customer loyalty
▪
Determined and resolved bugs and other issues regarding projects
requirements in a timely fashion.
Leadership
Office Administration
Management
Email Handling &
Management
Business Strategy &
Management
Commercial & Business
Awareness
Fraud Analysis
Credit Management
JOSENIA DE GUIA
EXPERIENCES
June 2005 – October 2007
Pioneering Email Representative • AEGIS PEOPLE SUPPORT INC.
CONTACT
ADDRESS:
118 Gladiola Street,
Greenhills Subdivision,
Casuntingan,
Mandaue City
PHONE:-
WEBSITE:
Linkedin.com/in/ Joseniade-guia-b7ba67200
EMAIL:--
SKILLS
Leadership
Office Administration
Management
Email Handling &
Management
Business Strategy &
Management
Commercial & Business
Awareness
Fraud Analysis
Credit Management
▪
Consulted with customers to provide valuable customer service and
achieved a high sales percentage as a result.
▪
Effectively handled all calls in phone queues, resulting to 95%
improvement over previous records.
▪
Responded to customer questions and complaints, delivered fast and
knowledgeable service and was successful in retaining customer
loyalty.
▪
Reviewed report of customer interactions with staff and other
activities to identify and solve issues.
▪
Investigated all options to remedy customer issues and offered
replacement items before offering refunds in order to maintain
revenue.
EDUCATION
•
2000 TO 2005 University of San Carlos
Bachelor of Science in Computer Engineering
•
1996 to 2000 St. Theresa’s College Cebu
High School Diploma
AWARDS AND ACHIEVEMENTS
•
Consistent QA Guru Awardee (Aegis People Support Inc.)
•
Outstanding Schedule Adherance (Aegis People Support Inc.)
•
Coach for new hires (Aegis People Support Inc.)
•
Pioneer volunteer for QA Intership (Aegis People Support Inc.)
•
AA Rating for Annual Appraisal 2007 to 2008 (Aegis People Support
Inc.)
JOSENIA DE GUIA
SEMINARS AND TRAININGS
CONTACT
ADDRESS:
118 Gladiola Street,
Greenhills Subdivision,
Casuntingan,
Mandaue City
PHONE:-
WEBSITE:
Linkedin.com/in/ Joseniade-guia-b7ba67200
EMAIL:--
SKILLS
Leadership
Office Administration
Management
Email Handling &
Management
Business Strategy &
Management
Commercial & Business
Awareness
Fraud Analysis
Credit Management
•
Quality Control Training (Aegis People Support Inc.)
•
Coaching and Mentoring (Aegis People Support Inc.)
•
Time Management Training (Aegis People Support Inc.)
•
Active Listening (Aegis People Support Inc.)
•
Tele-Stress Management (Aegis People Support Inc.)
•
Completed Phase 1 of Recertification Training for Support Group
