Josef Ray Dagatan

Josef Ray Francisco Dagatan- Unit 1 Phase 1 Quezon City 1106 I am a lively individual that has the passion and the skill in working with different technology related work. I find joy in working with my peers, especially when we follow the same standards. Also, I have the tendency to overwork particularly when I take pleasure in the tasks that I do. I have leadership, decision making/judgment, knowledge, planning, meeting management, communication, and influencing skills that are relevant to lead people. EXPERIENCE Freelance Email Technical Support – 16/May/2016 - 5/July/2017 Receives emails from customers and colleagues and responds in a timely and orderly manner. Assigns emails to technical support agents according to schedule. Escalates cases to higher level agents when necessary. Serves as a liaison between departments to, and from, technical support. Encodes received emails into tickets using SalesForce. Processes logins for customers. Checks account information for consistency when conflicts involving multiple accounts are encountered. Freelance Website Engineer - 03/Mar/2014 - 12/May/2016 Create websites from WordPress using basic HTML and CSS. Update website information through WordPress. Answer client questions by emailing them through ZenDesk. Calling clients in the US about updates and following up on additional content. Creates mobile theme sites with the use of WordPress, WPTouch Pro, and edit details on FileZilla to update theme functionality. Coordinate tasks with the team by updating projects in Asana and Google Spreadsheets. Freelance Virtual Assistant/Project Manager - 04/Mar/2013 - 31/October/2016 Do research on Google about content being requested by the client. Update product information and pricing on Shopify. Coordinate with the client on updates using Trello, Basecamp, and Teamwork. Update Blogger and WordPress accounts with posts requested to be added by the client. Conduct email marketing campaigns using MailChimp and Constant Contact. Provides training that members need Communicates clear instructions to team members Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed Manages the flow of day-to-day operations Prepares and Creates report updating company on team’s progress Distribute reports to the appropriate personnel Freelance Website Administrator - 10/Dec/2012 - 02/Aug/2014 Oversees and monitors website activity by checking on site feedback from visitors. Also, works as a content creator where an article of 1,500 words and a picture article consists of 25 photos are posted on the website, considering SEO methods for both articles and photos. Does on-site SEO by utilizing meta keywords, meta descriptions, tags, and alternative texts to suit search engine preferences. The Church of Jesus Christ of Latter-day Saints Project Employee - 09/Apr/2012 - 09/Nov/2012 Migrate information from an old system so that the new system will be fully utilized. Update and monitor Visa information of all missionaries in the Philippines, where renewals with the Bureau of Immigration is done regularly. See to it that all passports have been turned over to the Area Office, assuring that all information are current and up-to-date. Do necessary documentation for Visa to be active. Freelance Article and Content Writer - 08/Nov/2010 - 08/Apr/2012 I write articles and online content where they are used for marketing purposes and helping Search Engine Optimization systems work for different clients, making their websites boost leads by being first in search engine results like Google, Bing, and Yahoo. I also write these contents by using the excellent command in the American English language, which attracts Americans and other English-speaking clients and customers all over the world. VXI Global Solutions Technical Support Specialist - 28/Dec/2009 - 05/Nov/2010 I accommodate phone calls from American customers of a prominent US Telecoms Service that has issues with their Digital TV service, ADSL, Internet, Computers, and Phone Service. I assist them in working with their remote control, providing quick resolution steps in fixing intermittent internet services, both hardwired and wireless. I also guide customers on how to maximize the features of their TV services, all using conversational American English 100% of the time. I also submit tickets for clients that are in need of assistance with tech engineers for fixing their services. VXI Global Solutions Account Manager - 20/Oct/2008 - 28/Dec/2009 I handle accounts of different customers and addressing their concerns when it comes to billing issues and discrepancies with their bills. Also, I persuade and convince customers of staying in the company, and provide "the last line of defense" in their intent of switching to another service, whether it may be related to customer service issues, pricing problems, competitor offers, and others. I also use American English in this regard, even incorporating "British Accent" for Canadian customers to become comfortable with the phone call experience. VXI Global Solutions Customer Service Representative - 24/Sep/2007 - 20/Oct/2008 I have handled billing and quality service concerns through answering questions and addressing problems, over the phone, wherein I have solved minor technical issues related to VOIP services. Accommodating and conversing with customers by speaking with Native American Speakers that has Southern, Western, and Eastern Accents, and some British Speakers as Canadian Accounts were handled. Philippines Cagayan de Oro Mission Personal Secretary - 16/Aug/2004 - 07/Feb/2005 I have worked close with the mission president where I prepare some of his agenda for the day. I also channeled and controlled correspondence with different authorities in the Church, both local and international. Preparing and sending letters to prospective and current missionaries was also one of my jobs, and even in handling confidential issues with missionaries serving in the field. I also worked close with travel agencies in preparing itineraries and purchasing airline tickets, for homebound missionaries. One of the best achievements I had is when I and my mission president standardized and systemized the creation and input of data in Baptismal Records, which made the work of the current mission recorder easier. Philippines Cagayan de Oro Mission Mission Recorder - 09/Feb/2004 - 09/Aug/2004 One of the most basic jobs of a mission recorder is to record incoming baptismal records from different stakes, wards, districts, and branches, all over Northern Mindanao, through the use of the Church Data Entry, for sending them to Church Headquarters. I also create newsletters that are sent to all the missionaries, where basic layout using MS Publisher and Adobe Photoshop is needed. I also see to it that articles, content, and other materials are grammatically correct and understandable, even free from errors. ACCOMPLISHMENTS  I can type 40 to 60 words per minute.  I command excellent American English, in speaking and writing.  I am proficient in using MS Office Applications, Photoshop, and other basic software.  I know how to troubleshoot computers, simple networking peripherals, and other hardware.  I know how to install, uninstall, update, and optimize computer performance through tweaking of various software and hardware aspects.  I can easily learn new skills, and I seek to expand my knowledge in the scope of the work I do.  I finish 5 to 10 WordPress websites per week.  When inspired, I can write a 500-word article in less than 20 minutes. EDUCATION AMA Computer University  Computer Science University of Santo Tomas  Architecture  Computer Troubleshooting  Basic Networking  Software Installation SKILLS  Online Research  Writing  Basic HTML and CSS  Typing  Document Publishing  Customer Service (Phone and Email)  Technical Support  WordPress Publishing and Development  Image Editing