Jose Roberto Morales

Jose Roberto Morales A Customer Service Representative- - Colombia Venezuelan 1998/01/13 Education Maracay, Venezuela High School Degree Roraima School Valencia, Venezuela Psychologyst Degree Arturo Michelena University Incomplete Languages English Spanish Profile I work as a customer service representative and have extensive experience translating and working with several languages. Serving others and reaching my goals practically and impartially are two of my basic loves. Let's scale it up. Professional Experience 2019/01 – 2021/09 Bogota, Colombia Customer service representative Teleperformance Assist customer through inbound, outbound, chat and email channel. In regards of car trips, food delivery and internal support. 2022/02 – 2023/10 Bogota, Colombia Customer service representative Webhelp Giving support through chat channel for a digital wallet. Checking transactions and payments within the customers of the app. 2023/10 – 2024/09 Bogota, Colombia Customer service specialist Transcom Assisting customers through email channel, my main tasks were checking quality order issues with items sent between the members of the app and delivery service issues with carriers. Skills Effective comunication Empathy Problem solving BPO software management