Jose Roberto Morales

I have over 5 years of experience in customer service, specializing in inbound and outbound calls, chat, email, and back-office support. Throughout my career, I have had the opportunity to work with major platforms and global companies such as Uber, Cash App, and Vinted, where I played key roles in handling inquiries, resolving issues, and providing support for both customers and internal teams. This experience has allowed me to develop strong skills in BPO tools management and process optimization to enhance the customer experience.

I am highly proficient in using digital tools such as Google Sheets and Google Docs, enabling me to efficiently manage data, reports, and documentation. Additionally, I have a solid foundation in English, with an advanced B2 level, and I continue to improve my language skills, particularly in the BPO context, allowing me to communicate effectively with English-speaking customers and teams.

My approach has always been to provide exceptional customer service with attention to detail and quick issue resolution. My ability to adapt to various systems and processes, combined with my experience in mobility, digital services, and e-commerce campaigns, has made me a versatile and highly competent professional in the customer service field. I am committed to continuous learning and focused on achieving customer satisfaction.