Jose Paulo Samson Quimba

Jose Paulo Samson Quimba Home Address: #13 St. Matthew Street Dona Juliana subdivision, Bacolod City Negros Occidental Philippines Professional Summary: Energetic Customer Service Representative with years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Objectives: I believe experience is the best teacher in life. I aim to channel the sum total of my experiences into delivering the best possible performance in my chosen organization. Continually adding value to the organization that I represent is my long-term goal. Skills: ● Customer service and attentiveness ● Outbound/inbound calling ● Fluent in English ● Proficient in Microsoft office ● Proofreading ● Chatting communication including grammar and writing ● Multi-tasking and problem solving ● Navigate programs and use of shortcuts ● Accurate data entry and speed typing Work history: Teleperformance Philippines Positions: Customer Service Representative March 2009 – February 2010 Customer Relations Specialist February 2010 – April 2012 Quality Assurance Representative April 2012 – August 2014 Customer Service Chat Representative August 2014 – April 2022 Quality Assurance Representative April 2022 – March 2023 Educational Attainment: Nursing Board Passer 2008 University of St. La Salle Bacolod City ● Bachelor of Science in Nursing 2003 - 2007 St. John’s Institute Bacolod City ● Primary Education 1993 – 1999 ● Secondary Education 1999 – 2003 References: Ms. Maria Regina Mateo Customer Service Team Supervisor Teleperformance Philippines Ms. Marjorie Anggudong Chat Team Supervisor Teleperformance Philippines Jay Machado Quality Assurance Team Supervisor Teleperformance Philippines