Jose Jaime

José Albérto Jaimé Florés Walmart Guanacaste 3/C al oeste, Managua, Nicaragua | - |- Profile I am highly skilled and dedicated costumer service professional with over one year and a half experience in financial support and team management. My experience includes serving as a customer service representative, basic knowledge as a coach, and mentor. My expertise encompasses inbound and outbound calling, client assessment, coach duties and mentorship. I am committed to continuously improving my skills and providing the best costumer experience possible. Studies I’m curréntly in thé last yéar of my law dégréé, whéré I still havé 5 subjécts pénding. I’m studding at the National Polytechnic University since 2018, I left in 2020 due to covid and return and the end of 2021. Back in 2019, I was also part of an investigation into the advances and setbacks of women rights in the maquilas in Nicaragua, together with the now extinct Maria Elena Cuadra movement. Experience FOUNDEVER | MARCH 14TH 2022/SEPTEMBER 26TH 2023 | CAPITAL ONE 1. Customer Service representative:  Delivering exceptional customer support by assisting clients with general finance issues with their credit cards.  Provided comprehensive support to customers through phone channels ensuring prompt and efficient resolution.  Achieved top performer for multiple months 2. Mentor and Customer service representative:  I kept my position as a customer service representative  Improved internal team communication and coordination regarding product updates and platform updates through effective training and mentorship  Collaborated doing coach duties, taking care of multiple teams for different days, providing coaching sessions, listen to calls to assure quality product and service, and provided motivation to the agents to keep improving themselves every day. OCLINICALS | DECEMBER 4TH 2023/ TO DATE | DIGESTIVE HEALTH SPECIALIST 3. Appoiment scheduler:  Provide support in scheduling medical appoiments or clinicals procedures  Assistance with questions regarding medical history, medical referrals, confirmation of appoiments and procedures, verification of personal data and health insurance.  Inbounds and outbounds calls experience Skills and abilities     Critical thinking Leadership Problem solving Adaptability   Costumer Focused Fast learner Página 2