Jose Hernandez

José Eduardo Hernández Pineda Personal Information Status: Single Nationality: Honduran Birth Place: San Pedro Sula, Cortes. Age: 28 years Objective_____________________________________________________ Have a great time while working and fulfill with great efficiency at any position given, meet any goals established by the company and if possible, succeed them. As well I will commit to follow the company policies and rules to act as properly needed, My past experience as you will read on the next page gives me the confidence to manage a similar position but I would not be afraid to handle any new scenarios, my interpersonal, administrative and sales skills have forged who I am but definitely I’m not scared to grow even more on a future endeavour. Laboral Experience____________________________________________ Interpretia (Language Line Solutions) October 14 2019 – Ongoing Over the phone Interpretation Services (L3 interpreter) -Part Time job Receiving calls from Clients who need interpretation services with a current LEP (Limited English Proficient) they received a call or might be present with them. Calls vary from different areas (Banks, Auto Insurance, 911 Calls, Hospitals, Health Insurance, Government benefit programs, Child Protective Services, Customer Service from Cable companies, Gas and Electric Companies customer service) Great VirtualWorks (Great HealthWorks) April 22 2019 – October 2 2019 Call Center Agent (Sales Representative) Taking inbound calls from potential customers that are interested in the products the company Great HealthWorks offers, upsells are offered and customer’s sensitive information is gathered only for taking the order purposes. Convergys (Cricket Wireless) April 9 2017 – June 11 2019 Call Center Agent (Customer Service) Customer Service Agent from April 2017 until November 2017 Taking the best of the CSR experience I got and giving solution for a daily basis customer issues with their devices or taking payments for monthly services, Doing basic Troubleshooting and so on. Store Dealers Chat Support from November 2017 until June 2019 –Linear movement but a vast more experience now assisting with tech support or guidance for the Cricket Store Dealers. Nyan Nyan Shop S. de R.L. June 2012 – March 15 2017 Clerk, General Manager Administrative Skills as General Manager / Providing help on the physical store and online assistance by answering Facebook messages to any customer around the country by providing our service to anyone interested. KM 2 (Bridgevine-Offerwire) June 13 2011 – May 2012 Call Center Agent (sales department) Giving assistance when a customer called having any doubts about the product of service, give the information followed by an established process, and, if possible, making the order at the same moment of the call so that the customer just call to the installation department to schedule the installation date and time for the service. Hospital del Valle September 1 2010 – October 15 2010 Technician Assistant (Technician practice) Assistance in everything related with PC repairment and maintenance in which I gave technical assistance as well when the employees called asking for some help with an issue on their computers. Education____________________________________________________ Universidad de San Pedro Sula 2011- Not finished Currently studying to obtain a Degree in Sciences of the Communication and Advertisement. Instituto Tecnológico Santo Tomas - Academic Achievement in CCLL y Computing Technician Florenica Bilingual School - Institute - Since Pre-School until 9th grade (pre-school, elementary and middle school) Overall English percentage 94%. Languages Spanish English Written and Spoken in a 96%