Jose Antonio Araujo Vazquez

Jose Antonio Araujo Vazquez Contact WORK EXPERIENCE -- Teleperformance Alpha March 2014 – October 2017 Anillo Perif. Pte. 7651, Bajío II, 45010 Zapopan, Jal. Paulino Navarro 663 Los Maestros, Zapopan, Jal Mexico 45150 SKILLS ● Adaptability ● Ability to Multitask ● Fast Learner ● Effective Time Management ● Customer Service ● Creative Problem Solving ● Complaint Resolution ● Client Confidentiality ● Case Evaluation ● Intake Process Management ● Follow-up Skills Activities: ● ● ● Billing technical support retention -Used company trouble shooting to evaluate technical problems while leveraging personal expertise to find appropriate solutions -Broke down and evaluated user problems, using test scripts, personal expertise and probing questions -Responded to customer requests, offering excellent support and tailored recommendations to address needs Alorica October 2017 – January 2021 Anillo Perif. Sur Manuel Gómez Morín 7980, Sin Nombre, 45080 Guadalajara, Jal. Activities: Languages • • English Spanish ● ● ● Escalation team tier 2 Retention Billing -Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction -Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge -Provided assistance and guidance via floor support to agents experiencing difficulty solving the customer's problem/concern Results CX February 24 2021 - November 18 2021 Avenida Cultura y Paseo de la Reforma Local C12, Col. Río, 83270 Hermosillo, Son. • • • Activities: Escalations Package follow ups Billing -Assisted customers by providing follow-up with ordered items -Used company tools to provide replacement of damage/missing items -Responded to customer requests, offering excellent support and tailored recommendations to address needs Wipro BGV Dec 2022- April 2023 Av. Camino al ITESO 8499, 45608 San Pedro Tlaquepaque, Jal. Activities: • • • Billing Membership inquiry/coverage Escalation -Provided personalized assistance to members regarding their current membership/pharmaceutical coverage -Spoke with Medical providers on behalf of members in regards to claim related questions -Submitted escalations on behalf of members in regards to any dissatisfaction and appeal request concerning medical/pharmaceutical coverage The Law Brothers April 2023 – Current 8370 Wilshire Blvd Second Floor, Beverly Hills, CA 90211, United States Activities: • • Receptionist Intake specialist -Greet and welcome clients and visitors and create a positive first impression of the company - Conduct intake interviews with clients to gather information about their legal issues, assess eligibility for legal services, and determine appropriate next steps. - Provide empathetic and compassionate support to clients, explaining legal processes, rights, and options in clear and understandable terms. - Maintain detailed records of client interactions, intake assessments, and case referrals using case management software. - Assist with administrative tasks, such as answering phones, scheduling appointments, and responding to client inquiries. - Coordinate with attorneys and legal staff to prioritize and assign cases based on urgency and complexity. EDUCATION ● MIXED SECONDARY 35, Middle School Sor Juana Inés de La Cruz 1245, El Zalate, 44760 Guadalajara, Jal. l ● EduSmart, High School Av. de la Mancha 739, Lomas de Zapopan, 45130 Zapopan, Jal. REFERENCES ● Jesus Arceo- ● Angel Getzemani Manzano- ● Jessica Rodriguez Sandoval