Skilled and diligent customer service representative with 9 years of experience in delivering exceptional client support across various industries. Proven ability to conduct intake assessments, manage client inquiries, and provide empathetic assistance, ensuring a positive experience. Demonstrated expertise in resolving escalations and maintaining detailed records, contributing to efficient case management and client satisfaction. Bilingual in Spanish and English, enhancing communication with diverse clientele.
Intake specialist with 2 years of experience in legal personal injury claims, adept at conducting client interviews and providing compassionate support during legal processes. Skilled in maintaining detailed records and coordinating with legal staff to prioritize cases. Proven ability to create positive client experiences and effectively communicate complex information in understandable terms. Seeking to leverage expertise in personal injury claims to enhance client intake processes.