Jose Alarcon

J o sé A l a r c ó n Maracaibo, Zulia, Venezuela August 16, 1991 | Venezuelan Professional Summary I am a highly motivated IT professional with a strong background in support operations, digital workflows, and CRM management. My passion lies in automating business processes and integrating SaaS platforms to enhance efficiency. I thrive in agile environments, where I can streamline IT operations and drive innovation. With a strategic mindset and proven expertise in issue tracking, quality assurance, and system integration, I am eager to contribute my skills to dynamic startups and tech-focused organizations. I am committed to adding value and helping teams achieve their goals through effective technology solutions. Professional Experience Claims Processing & IT Coordinator | All Peril LLC | 2023 – 2025        Optimize the workflows for insurance claims, reducing processing time on 40% less by including reply and handling automation through Monday and CRM management. Automated document generation (contractors and policyholder invoices, completion certificates and photo reports) to enhance accountability and logistics operations. Tracked outstanding payments using personalize Salesforce and Monday dashboards reporting systems to maintain financial accuracy and rightful processing times. Created and issued ITEL forms and shipping labels, facilitating sample testing for the better insurance coverage. Created state-compliant work authorizations and detailed scope sheets, ensuring precise project coordination and materials ordering. Coordinate the use and set up of tools such as Notion, Discord and XactAnalysis to boost internal workflows and cross-operational collaboration. Supervised compliance with customer service policies to ensure efficient service, quality operations, and high customer satisfaction through proactive ticket tracking and one on one follow ups using RingCentral, which helped us expand our client base via a referral and rewards / discount system. IT Support Agent & Virtual Assistant | Support King | 2021 – 2023    Delivered Tier-1 and Tier-2 customer service using Zendesk, managing technical support and travel document queries. Streamlined data verification, embassy scheduling, and payment processing with meticulous attention to detail. Integrated user feedback mechanisms to enhance platform usability and IT support workflows. Content Curator & Site Moderator | SteemHunt / Hunt Town | 2018 – 2021    Moderated user-generated content on a high-traffic tech review site, enforcing quality assurance standards and ensuring timely issue tracking. Curated trending tech apps and products, optimizing tagging and enhancing user engagement through data analysis. Provided technical assistance and coordinated cross-functional support to maintain platform reliability. Content Creator & STEM Writer | STEM Social | 2015 – 2018   Authored over 100 technical articles in science, engineering, and mathematics, effectively communicating complex concepts. Collaborated with editorial teams using agile workflows to refine and distribute content via digital platforms. Education   BSc in Petroleum and Oil Engineering | Univ. Rafael María Baralt | 2010 – 2015 Technical Diploma in Finance Administration | Marist Technical School | 2006 – 2009 Skills & Tools • Zendesk, Trello, Monday.com, Notion, Slack, ClickUp, QuickBooks, Google workspace • Process automation, workflow optimization, IT operations, issue tracking, quality assurance • Dashboard reporting, agile methodologies, system integration, IT support workflows, CRM management • Cross-functional collaboration, project coordination, customer service excellence, data analysis