Jose Alarcon

I’m a tech-savvy operations and support specialist with a passion for making systems faster, smarter, and more human-centered. I bring a strong mix of automation expertise, cross-functional coordination, and customer-focused problem solving to every project.

At All Peril LLC, I led a digital transformation that cut insurance claims processing time by 40% through custom Monday.com automations and Salesforce dashboard enhancements. I built tools to auto-generate invoices and certificates, coordinated with field teams, trained staff, and ensured compliance across multiple states—delivering both speed and accuracy.

Previously at Support King, I handled Tier-1 and Tier-2 technical support, specializing in embassy appointment logistics and high-stakes issue resolution. I improved workflows based on user insights, making our systems more intuitive and responsive.

I also have a strong foundation in technical writing and STEM content, having published 100+ articles and moderated high-traffic platforms—giving me a sharp eye for detail and the ability to translate complexity into clarity.

• Workflow Automation: Monday.com, Zapier, Make
• CRM/Platform Ops: Salesforce, HubSpot, Notion
• Tech & Customer Support: SaaS, Travel, B2B
• SOPs & Process Design | Cross-Team Training
• Technical Writing | Knowledge Base Development

I thrive in agile, remote-first environments where I can wear many hats and drive real outcomes. Let’s work together to simplify your systems and elevate your operations.