Jorina Raissa E. Agrade

Jorina Raissa E. Agrade Address: 411 San Lorenzo St. Tigbi, Tiwi, Albay Email and Skype:-Cell Number:- Employment History Customer Care Professional (UHG) Teletech Management Inc. (Cainta) August 2006- February 2008 Handles inbound calls for customers from United Healthcare Group and directly communicates with the client; Achieves target metrics required by the client; Carries out different tasks directed by the supervisor; Meets the requirements expected of a CSR and of the team; Involves in coaching new representatives in training and shares with them different techniques in handling different calls; Attends trainings and seminars organized by the company to develop more skills in customer service and telemarketing. Provides exceptional customer service and exceeds and meets clients expectations. Outbound Customer Service Associate Aditya Birla Minacs May 2008- August 2008 Handles outbound campaign for OnStar (General Motors). Educating new subscribers or GM Car owners about the Onstar System with upselling on the Hands Free Calling System. Customer Service Adviser WNS Philippines September 2008-April 2011 Handles inbound campaign for T-Mobile UK Pay As You Go Account.Telecommunications campaign, handles trouble shooting of handsets and transacts registration of account, top ups and other queries related to prepay account Sr. Process Executive Infosys BPO Limited June 2011- January 2017 Process BVOIP or IP Flex orders for AT&T Telecommunications such as providing new BVOIP services to customers and porting of existing phone lines to AT&T. Manages orders from scratch until a turn up procedure making sure all services are up and running in a timely manner. Customer Service Representative April 2018-December 2018 American General Philippines (AIG) Handled Inbound calls for AIG Retirement Clients. Email Marketer or Inboxer/ List Builder Konsyg May 2018- July 2020 Handled both email management and list building. Able to provide fresh leads daily for email marketing campaign of the account. Responsible for cleaning it up and a quality check of the leads. Email handling, sending marketing emails to target markets and monitor and tag responses at the same time. Educational Attainment: Bicol University Legazpi City Bachelor's/College Degree in Mass Communications March 2005 Informatics Computer Institute Vocational Diploma / Short Course Certificate in Business Studies/Administration/Management March 2006 Personal Information: Date of Birth: September 4, 1984 Nationality: Filipino Religion: Catholic Marital Status: Married Skills: Proficient in written and communication in English, Filipino and Bicol (Native Dialect), Photo and video editing, MS Office References Joyce Constantino Contact Number:- Joe-Na Yu Contact Number:​-/- Julius Christian Rodriguez Contact Number:-