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JORELEI A. OCABA
13-E 3 St. Guadalajara Village, Guadalupe, Cebu City--
WORK EXPERIENCES:
Global Communications Trainer Level 2
ePerformax Contact Centers and BPO
October 2010 – March 2020
Conducted final verbal assessments for applicants’ final interview.
Led a team of final interviewers, endorsed applicants and encoded data on shared Google documents.
Created shared Google documents for applicant data.
Developed a system on checking availability of final interviewers for applicants’ to be directly transferred
to interviewers.
Created schedules of final interviewers.
Trained approximately 30 agents per month, on effective communication.
Developed trainees’ skills, knowledge and behavior on effective call handling.
Encoded employees’ attendance for payroll.
Sanctioned employees on their schedule adherence and attendance.
Consistent A-lister awardee and X-Factor awardee.
Freelance Speaker and Training Developer
AGF Consulting Group
February 2019 – February 2020
Met clients to discuss their company specific needs for their training.
Created and developed lessons for client specific needs such as Business Writing
Trained approximately 30 client’s employees about Business Writing
Freelance Virtual Assistant
Work at Home
June 2019 – December 2019
Prepared reports for clients, for number of applicants called per day.
Created google documents for applicants’ data.
Created SOPs for applicants’ data.
Responded to clients’ customer emails.
Freelance Content Writer
Work at Home
September 2009 – December 2009
Researched content for cooking website.
Rewrote articles for cooking website.
Created content for cooking website.
Communications Trainer
Excel Asia Training and Development
August 2009 –October 2010
Trained an average of 20 aspiring call center agents per month.
Taught trainees on effective communication.
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Developed trainees’ skills, knowledge and behavior on effective call handling.
Endorsed trainees for job interviews to partner clients.
Sent eligible candidates for job interviews to partner clients.
Helped approximately 5 aspiring call center agents get hired in partner clients per month.
Trained aspiring call center agents under the government’s training program of 100 Hours of Free Call
Center Training.
Customer Service Associate 3
eTelecare Global Solutions Inc.
June 2006 – March 2009
Appointed as program’s Subject Matter Expert.
Created 2 modules per quarter about program updates.
Trained agents during nesting period.
Trained bottom quartile performers and help them reach the first quartile of performers.
Consistent quarterly High Flyer Awardee.
EDUCATION:
Bachelor of Arts in Political Science * 2007
University of the Philippines – Cebu
Gorordo Ave, Lahug, Cebu City
High School * 2002
University of the Philippines High School in Cebu
Gorordo Ave., Lahug, Cebu City
Elementary * 1998
Cebu Normal University
Osmeña Blvd, Cebu City
SERVICE TO THE COMMUNITY:
Company Representative for Barangay Outreach Program - Brgy. Barrio Luz
Free Call Center Training – 2012
Company Representative for Barangay Outreach Program - Brgy. Labangon
Free Call Center Training – 2012
Company Representative for Department of Manpower Development and Placement – Cebu
Free Call Center Training – 2012
AWARDS RECEIVED:
Q1 2007 High Flier Awardee
eTelecare Global Solutions Inc.
Q2 2007 High Flier Awardee
eTelecare Global Solutions Inc.
Q3 2007 High Flier Awardee
eTelecare Global Solutions Inc.
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Q4 2007 High Flier Awardee
eTelecare Global Solutions Inc.
A-List Awardee - Perfect Attendance 2014
ePerformax Contact Centers and BPO
A-List Awardee - Perfect Attendance 2015
ePerformax Contact Centers and BPO
X-Factor Awardee 2015
ePerformax Contact Centers and BPO
A-List Awardee - Perfect Attendance 2018
ePerformax Contact Centers and BPO
A-List Awardee - Perfect Attendance Q1 2019
ePerformax Contact Centers and BPO
X-Factor Awardee Q1 2019
ePerformax Contact Centers and BPO
A-List Awardee - Perfect Attendance Q2 2019
ePerformax Contact Centers and BPO
X-Factor Awardee Q2 2019
ePerformax Contact Centers and BPO
A-List Awardee - Perfect Attendance Q3 2019
ePerformax Contact Centers and BPO
X-Factor Awardee Q3 2019
ePerformax Contact Centers and BPO
X-Factor Annual Awardee 2019
ePerformax Contact Centers and BPO
EXTRA-CURRICULAR ENGAGEMENTS:
Recognition Day Guest Speaker - St. Paul - 2013
Business Writing Facilitator - Tsuneishi - 2019
Business Writing Facilitator – Johndorf Ventures November - 2019
COMPANY TRAINING AND WORKSHOPS ATTENDED:
T3 - Train the Trainer - Mastering Facilitation - 2010
TIER Training - 2012
COACH Training - 2012
Training Development Lessons - 2014
Global Speak - 2014
Career Development Workshop - 2015
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