Jorelei Ocaba

I am a very dedicated and loyal person, I have been working in the call center industry for the past 14 years, I worked as a customer service associate for close to three years and I worked as a communications trainer for ten years. 

I am a results-oriented person, I make it a point to understand what needs to be done to achieve a successful output. I analyze the situation, by following the SWOT analysis by identifying the Strengths, Weaknesses, Opportunities, and Threats, and once I have identified those I come up with SMART ( specific, measurable, attainable, relevant, and time-based) action plans. I carry out the SMART action plans and see impressive results that are both effective and efficient. 

I enjoy learning new things and I am open to feedback and I like it when I have the opportunity to grow. I strive to become a better version of myself everyday by exposing myself to different things and ideas.

The companies I've worked for recognized my strengths and have given me numerous awards because I thrive in excellence. 

I look forward to being part of your team and to help your company reach greater heights.