Jorel C. Calica
#20 Azure Street, SSS Village Concepcion Dos, Marikina City-Whatsapp-
Mobile-
Objectives
To work in a challenging and stimulating environment with opportunity to use my current
experience and to enrich my knowledge and enhance my experience. To express leadership and
good quality outputs not only to impress clients but also to satisfy self set goals with god
centered virtues and consciousness.
Education
Primary
Secondary
Tertiary
Roosevelt College Cainta
Roosevelt College Cainta
Trinity University of Asia
Post Graduate
Far Eastern University –
Institute of Techology
2000 - - - 2012 With the
degree of Bacholor Of
Science in Computer Science
2016 – Present Currently
taking up Masters in
Information Technology
Technical Skills
Databases: Ms-Visio
Languages: HTML, Visual Basic.Net, a little knowledge of : Java, C and CSS
Applications: MS-Word, Adobe Photoshop CS4, MS- Excel, MS- Powerpoint, A little of:
Macromedia Flash, Dreamweaver and Windows Live Movie Maker
Operating System: Windows XP, Windows Vista, Windows 7
Skills and Strengths
Able to communicate in English and Filipino
A little knowledge of Nihonggo
Able to work in every kind of people
Able to learn and share of my knowledge and experience
Able to attend leadership seminars and also can be a good follower.
Summary of Achievement
Trinity University of Asia, College of Computing and Information Sciences Local Council Vice
President External -)
Trinity University of Asia, College of Computing and Information Sciences Code-IT President
-) – College Outreach Program
Working Experiences
March 15, 2021 – January 2023 – Social media expert at TDCX.com = we are customer service
representatives where we assist advertisers on their ads for a social media platform and some
miscellaneous assistance on their accounts as well. We are empowered to assist and suggest the
best approach on their advertising needs.
April 2019 – January 7, 2021 – Customer Happiness Associate ● assis ng customer in their
groceries and provide satisfaction on their request and assistance. By 3rd month, I’ve been
moved to outbound calls to provide real-time assistance to customers.
By September of 2020, I had been transferred to Express account as a chat and email support.
Assisting customers on their inquiries and order assistance.
June 2018 – December 2018 – Process Export (Commercial, Job level 2) •Assist customers with
their issues keeping close communication with our co-workers locally or overseas in order to
ensure prompt handling of exceptions or concerns. Read and reply to correspondences with
both internal stakeholders and customers within SLAs as defined for the specific communication
channel. Propose and support initiatives for continuous improvement of Customer Service
processes. Attend to export- or import-specific processes as assigned in the team
Oct 2017 – Jan 2018 – Finance Administrator at Arvato Philippines.
Providing tasks given and sending reports on time and efficiently able to process both
on logistics and financial tasks. Able to do payment request and knowledgeable on the
code of ethics in providing services for payment issues. Using SAP tool in processing.
Aug 2015 – July 2017 – Support Representative at 1WorldCash Philippines.
Attending customer related concerns, Checking and modifying daily forex change and
quality assuring the product are one of my main duties in the job. Also by monitoring the growth
of the company and participating in the future developments of our mobile application and
system.
2014 - 2015 – Customer Service Associate at Expert Global Solutions.
Answering Customers Problems for Amazon.com concerns. Assisting Customers to solve
issues regarding their purchases and subscriptions, payment issues as well as navigation for
further assistance and giving them a customer satisfaction. Providing excellent customer
services by providing accurate facts and reliable information.
2014 – Game Operations Specialist at Game Operations Inc.
Providing excellent gaming satisfaction by providing correct information and assistance
needed by players via email support- - Technical Support Representative at Tech Mahindra Ltd.
Answering Technical Problems for Globe Postpaid. Assisting subscribers to solve
network and configuration difficulties and giving them a customer satisfaction. Providing
excellent customer services by providing accurate facts and reliable information.
Seminars Attended
OCCI Center For learning – Foundation of Leadership Excellence Seminar.
OCCI Center For learning – Advance leadership Course.
Character Reference
Joseph Lou Carpio: Account Director – 1World Cash Phil. Contact number:-.
Maryrose A. Sebastian; Marketing Head - MS Construction & Dev. -
Jo-Anne Silva – Team Lead – Arvato Philippines/ Maersk Global Service Centres Phils Ltd-
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Jorel Calica
