Jorel Calica

Hello there,

My name is Joe and I am currently looking for a admin job or task jobs that may fit to your company. I am a workhorse that can be a team player and a leader as well. I would love to ask things I do not know and love to explain my thoughts as well. I value work however, I am looking for a more flexible options to achieve life work balance. I am a computer science graduate, but my expertise may led to customer service and office productivity. I am also able to influence teammates to work happily as well. It is my pleasure hearing both my co employee and managements sides as well to come up with better work environment.

Please reach out to me if you want to know more about what I can do.

In my past experiences

I had been:

Social media expert at TDCX.com = we are customer service representatives where we assist advertisers on their ads for a social media platform and some miscellaneous assistance on their accounts as well. We are empowered to assist and suggest the best approach on their advertising needs.

Customer Happiness Associate ● assisting customer in their groceries and provide satisfaction on their request and assistance. By 3rd month, I’ve been moved to outbound calls to provide real-time assistance to customers.

By September of 2020, I had been transferred to Express account as a chat and email support. Assisting customers on their inquiries and order assistance.

Process Export (Commercial, Job level 2) •Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns. Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel. Propose and support initiatives for continuous improvement of Customer Service processes. Attend to export- or import-specific processes as assigned in the teamOct 2017 – Jan

Finance Administrator at Arvato Philippines.

Providing tasks given and sending reports on time and efficiently able to process both on logistics and financial tasks. Able to do payment request and knowledgeable on the code of ethics in providing services for payment issues. Using SAP tool in processing.

Support Representative at 1WorldCash Philippines.

Attending customer related concerns, Checking and modifying daily forex change and quality assuring the product are one of my main duties in the job. Also by monitoring the growth of the company and participating in the future developments of our mobile application and system.

Customer Service Associate at Expert Global Solutions.

Answering Customers Problems for Amazon.com concerns. Assisting Customers to solve issues regarding their purchases and subscriptions, payment issues as well as navigation for further assistance and giving them a customer satisfaction. Providing excellent customer services by providing accurate facts and reliable information. 

Game Operations Specialist at Game Operations Inc.

Providing excellent gaming satisfaction by providing correct information and assistance needed by players via email support.

Technical Support Representative at Tech Mahindra Ltd.

Answering Technical Problems for a telecommunications company. Assisting subscribers to solve network and configuration difficulties and giving them a customer satisfaction. Providing excellent customer services by providing accurate facts and reliable information.