Jordy Smith

 Jordy Smith 4537 Greystone Ct Hephzibah GA--Education University of Hawaii at Manoa Graduated in 4 years with Undergrad BA in Sociology; Minor in History: Spring 2015 Academic Cum. GPA: 3.32 Kalaheo High School Graduated Cum. GPA: 3.708 Employment Program Specialist: Research and Development Coordinator- GS-7 Step 3 Salary: 47,7222 Employer: Charlie Norwood VA Medical Center - Research Service Line Address: 950 15th St, Augusta GA 30904 Supervisor: Thomas Hartney- ext. 32507 Jan 2022-Present Review of Research Protocols Development of Programs, Policies and Procedures Program Implementation and Maintenance Development of Criteria Studies and Special Projects Create agenda and minutes for Research & Development Committee Serves as Service Line ADPAC taking care of all computer access, IT ticket responsibilities, creating sponsorships for PIV cards, gaining access codes for Vista/CPRS/Outlook, establishing Outlook email accounts, establishing background information into automated systems using proper regulations, working with individuals to obtain required information, and providing consultative services to managers regarding security programs and regulations. Advanced user of Microsoft Word, PowerPoint, Outlook, Google docs, etc. Serving as principal timekeeper for time and attendance within VATAS Data Management of Veteran Affairs IRBNet (VAIRRS) Administrator of VAIRRS to include verifying up-to-date training, accurate research project distribution to correct committees for approval, etc. 40 hours per week (Monday-Friday 8:00-4:30) Secretary (OA) – GS-6 Step: 4 Salary: 44,288 Employer: Charlie Norwood VA Medical Center - Research Service Line Address: 950 15th St, Augusta GA 30904 Supervisor: Thomas Hartney- x32507 Aug 2020-Jan 2022 Providing public contact support services such as answering the phones, referring visitors, and providing information about the office, its functions, working along Administrative Officer to maintain and update standard operating procedures and maintain calendars and recording appointments, or arranging for meeting and conference administrative details for Research Committee and its Sub-Committees Developing agendas, invitations, and minutes pertaining to committees within Research Service Line Performing clerical duties such as composing and editing letters and reports, reviewing correspondence for accuracy and completeness in Memorandums, etc. Preparing Human Resources forms, i.e., Clearance sheets and tracking Position Management request for the Department Creating and maintain trackers to ensure no lapse in employment for WOC’s (Workers without Compensation), IPA’s & Contractors Processing the educational and travel request for Research Service Line Service Staff Serving as principal timekeeper for time and attendance within VATAS Provide and assist in overall administrative management for Research Service while communicating proactively and effectively Take initiative to identify needs, potential issues/concerns and devising flexible methodologies for Private Investigators, Research Administrative staff, etc. Administrator of VAIRRS to include verifying up-to-date training, accurate research project distribution to correct committees for approval, etc. Utilize Medical Center software such as VISTA, CPRS, Microsoft applications, etc. Back up Budget Technician who is responsible for placing orders of supplies via Wearhouse and outside entities, equipment for laboratories, etc. using Government Purchase Card Records Management Liaison for all Research studies conducted within Augusta VA Research location Ensuring all Researchers are in compliance with policies and procedures of the facility and Office of Research Oversite Intellikey coordinator, ensuring all authorized personnel have assigned key access to designated areas of laboratories and office spaces within Research Facility. Serves as Service Line ADPAC taking care of all computer access, IT ticket responsibilities, creating sponsorships for PIV cards, gaining access codes for Vista/CPRA/Outlook, establishing Outlook email accounts, establishing background information into automated systems using proper regulations, working with individuals to obtain required information, and providing consultative services to managers regarding security programs and regulations. 40 hours per week (Monday-Friday 8:00-4:30) Advanced Medical Support Assistant- GS-6 Step: 2 Salary: 40,218.00 Employer: Charlie Norwood VA Medical Center- Health Admin Service Line Address:1 Freedom Way, Augusta GA 30904 Supervisor: Katrina Hines- x7253 March 2020-Aug 2020 Developing and maintaining effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies/community resources. Performs a variety of clerical and administrative duties, resolves problems in support of Call Center in Health Administration, etc. Performs general office clerical work in accordance with applicable regulations for veterans. Attending committee meetings upon request Facilitating and processing secure messaging with the patient and care team, notifying patients of upcoming appointments, and developing and managing a tracking system for follow up care to include but not limited to consult status, etc. Setting priorities and deadlines, adjusting follow and sequencing work to meet team and patient needs. Assist with explaining program services, requirements, policies, and procedures; and obtain pertinent history of previous knowledge related information that is needed for planning indicated services. Utilizing numerous advance patient systems to support clinics within and outside the facility in an interdisciplinary setting. Organize work, set priorities for the program and delegate tasks/responsibilities within program/facility to meet deadlines Performing administrative follow up actions and independently following up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care. Monitoring pre-appointment requirements to assure readiness for patient visit and procedure. Provides guidance to staff members to include changes in policies and procedures as they are related to department guidelines. Organize work structure of assigned work areas. Act as liaison between outside community partners and VA Healthcare Facility. Coordinating and scheduling patient appointments with other clinics or specialties clinics. Educating providers about shared patients receiving care at another VA Medical Center or a community non-VA provider. Assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other clinics as conflicts with staffing and coverage occurs. Performing administrative duties in support of healthcare facility management using various databases to extract, categorize, and collate specific patient or provider metrics required to manage the chronic and preventative health care needs of the panel. Developing and maintaining specific reports to monitor, track, and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality and customer satisfaction. Receiving patients and visitors in person or telephonically, and recording and relaying messages and redirecting calls as necessary. Orienting medical staff to basic administrative policies and procedures dealing with outpatient coordination for scheduling and other administrative matters. Preforming administrative and logistical work and monitoring/analyzing program specifics and administrative/fiscal databases. Reviewing incoming written and electronic communications. Preparing agenda and handling logistics for meetings/committees/task forces and coordinating logistical support and administrative assistance during meetings. Compiling and preparing educational program support materials such as brochures, handouts, notebooks, facility information packets, etc. Performing office automation using software applications such as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics. Communicating with individuals to obtain the desire effect and coordination with a variety of interdisciplinary care team staff from CBOCS and community resources. 40 hours per week (Monday-Friday 7:30-4:00) Advanced Medical Support Assistant- GS-6 Step: 2 Salary: 40,218.00 Employer: Amarillo Veteran Affairs Healthcare System- Advance Care Planning- Group Visits Address: 6010 Amarillo Blvd. West Amarillo, Texas 79106 Supervisor: Deborah Hiatt (806)- x7432 August 2018- February 2020 Developing and maintaining effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies/community resources. Performs a variety of clerical and administrative duties, resolves problems in support of Advance Care Planning- Group Visits Department, etc. Performs general office clerical work as it pertains to ACP-GV, Social Work Department Chief, etc. in accordance with applicable regulations for veterans. Assist in managing marketing program for Veterans and family regarding Advance Care Planning. Attending committee meetings upon request of Rehab team, Commander, etc. Facilitating and processing secure messaging with the patient and care team, notifying patients of upcoming appointments, and developing and managing a tracking system for follow up care to include but not limited to consult status, etc. Setting priorities and deadlines, adjusting follow and sequencing work to meet team and patient needs. Assist with explaining ACP-GV program services, requirements, policies, and procedures; and obtain pertinent history of previous knowledge of Advance Directives and other related information that is needed for planning indicated services. Utilizing numerous advance patient systems to support clinics within and outside the facility in an interdisciplinary setting. Organize work, set priorities for the program and delegate tasks/responsibilities within program/facility to meet deadlines Performing administrative follow up actions and independently following up on team huddles by sharing information and collaborating with the clinical team to assure continuity of care. Monitoring pre-appointment requirements to assure readiness for patient visit and procedure. Provides guidance to staff members to include changes in policies and procedures as they are related to ACP-GV. Organize work structure of assigned work areas. Act as liaison between outside community partners and ACP-GV Coordinator Coordinating and scheduling patient appointments with other clinics or specialties and ACP-GV Coordinator. Educating providers about shared patients receiving care at another VA Medical Center or a community non-VA provider and brining such patients to the attention of the ACP-GV Coordinator. Assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other clinics for ACP-GV events as conflict with staffing and coverage occurs. Performing administrative duties in support of ACP-GV management using various databases to extract, categorize, and collate specific patient or provider metrics required to manage the chronic and preventative health care needs of the panel. Developing and maintaining specific reports used by the ACP- GV Coordinator to monitor, track and trend care delivery as well as participating and leading quality improvement efforts focused on cost, access, quality and customer satisfaction. Receiving patients and visitors in person or telephonically, and recording and relaying messages and redirecting calls as necessary. Orienting medical staff to basic administrative policies and procedures dealing with outpatient coordination for scheduling for ACP-GV and other administrative matters. Preforming administrative and logistical work and monitoring/analyzing ACP-GV program specifics and administrative/fiscal databases. Reviewing incoming written and electronic communications Preparing agenda and handling logistics for meetings/committees/task forces and coordinating logistical support and administrative assistance during meetings. Compiling and preparing educational ACP-GV program support materials such as brochures, handouts, notebooks, facility information packets, etc. Performing office automation using software applications such as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics. Preforming a variety of fiscal support services such as timekeeping for employees within Care Management and Social Work to ensure all timecards are submitted accurately and in a timely manner. Communicating with individuals to obtain the desire effect and coordination with a variety of interdisciplinary care team staff from CBOCS and community resources. 40 hours per week (7:00am-3:30pm Monday-Friday) Sales Associate Hourly Rate: 9.00hr Employer: Forever 21 Address: 7701 I-40 Frontage Rd #542 Amarillo TX 79121 Supervisor: Crystal Rodriguez- Dec 2018- Aug 2019 The Store Associate will be responsible for assisting customers with product location, selection, availability, pricing, returns and sales items. The Associate will also assist in setting up displays, stocking shelves, cashiering and opening/closing store. Answering calls and greeting visitors. Provide on-the-the-job training to support staff Ensure great customer service by assisting in location, availability, and selection of merchandise. Maintain store selling floor, fitting rooms, visual displays, presentation, and conditions. Assist in daily store. 20-35 hours a week (Monday-Sunday, schedule and shifts vary) Adaptive Recondition Admin Support- Contractor Estimated Net Pay: 33,672 Employer: Patriot Strategies, LLC. Battalion: Warrior Transition Address: 371 Brannon Rd Schofield Barracks Hawaii 96857 Supervisor: Krystal Morris- Sept 2016-August 2018 Assist the Physical Therapist and Occupational Therapist for the Warrior Transition Battalion with scheduling and overseeing training and traveling activities for soldiers that are incapable of participating in standard physical training. In addition, correspond to emails, organize therapy rooms and sessions, update tracker of unit participation weekly, schedule and maintain appointments, etc. Answering calls and greeting soldiers, visitors, etc. Developing improvement plans for the health and wellbeing of soldiers with help of care team (Physical Therapist, Social Worker and Nurse Case Manager) Provide written and verbal instructions pertaining to each step of the rehabilitation process pertaining to each specific individual. Reviewing incoming written and electronic communications Schedule Physical Therapist initial and reassessment appointments for soldiers in transition to update their progress. Keep track of improvement and/or setbacks and conduct surveys on service and how to improve physical events Maintain and create event schedules for 90 days out and distribute them to Command and leadership in advance to be sure participated and instructors are aware of scheduling to avoid conflicts Compile and develop historical and statistical data; develop slides, charts, graphs, and other documents for briefings and presentations. Formulates instructions and directives necessary to operate Adaptive Reconditioning Program. Works closely with a team of multidisciplinary professionals to operate a fluid non-profit generating business activity for active-duty Soldiers with a fluctuating consumer base of Soldiers with various injuries. Prepare and coordinate documentation for service members' medical service treatment records and coordinate to ensure completion of rehab prior to scheduled appointments. Communicate effectively between military soldiers, their families, Battalion Company Command, etc. Preparing and maintaining reports from various databases, briefing reports, and fiscal reports. Perform a variety of technical and organizational support duties to show measurement, forecasting, capacity planning, and scheduling for soldiers in transition and their progress within rehabilitation programs Utilize expertise in the technical, procedural, and administrative functions of the office to provide accurate guidance, analysis, interpretation, and assistance. Utilize community resources and social services agencies to aid rehabilitation for soldiers and their families Represents the Warrior Transition Battalion at meetings and conferences, interacts with special interest groups (MWR, Wounded Warrior Project, and AccesSurf) and other agencies to coordinate events for the Warrior Transition Battalion. Coordinates closely with military representatives and community representatives to organize various functions and events for the Warrior Transition Battalion. Perform a variety of standard and non-standard clerical duties to coordinate arrangements, services, and medical appointments for patients and their Family members when necessary Performs a variety of clerical and administrative duties resolves recurring problems in support of the Rehab team, Commander, etc. Perform investigations, research, analysis and other specialized projects for the Supervisor. Attends ARP, FRG, Steering committee or any other organizational planning meetings, upon request. Use varied and advance functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and other textual documents. Assist in managing the marketing program for Soldiers and their families regarding their treatment plan. Preparing and sending out meeting/conference minutes Preparing agenda and handling logistics for meetings/committees/task forces and coordinating logistical support and administrative assistance during meetings. Performing office automation using software applications such as electronic mail, desktop publishing, calendar, spreadsheet, database, and/or graphics. Works with Physical Therapist supervisor and Adaptive Reconditioning team to assess and improve events offered in the Warrior Transition Battalion (WTB) Adaptive Reconditioning Program (ARP). Conducts after action reviews of patron programs to identify problems and initiate appropriate corrective measures. Constantly re-evaluates the success of available programs in terms of customer satisfaction, therapeutic value, and mission accomplishment. Reviews financial reports, available budget and estimates projected costs for events to support the WTB mission. Develops activity financial plan. Monitors the procurement of all supplies and equipment for the activity. 40hrs per week (Scope of hours varied, depending on scheduled events) Administrative Assistant Starting Pay: 13.00 Hr. Ending Pay: 14.00 Hr. Employer: Jan Guard Hawaii, Inc. Address: 524 Kalihi St. Honolulu Hawaii 96818Supervisor: Dannielle Vierra- Jan 2016- Sept 2016 Answer phones, take messages, correspond via email, set up services with project start sheets, create SOP (Standard Operating Procedures) for events and posts, filing, scan, make copies, run errands, use Microsoft Word, Excel, PowerPoint programs regularly, etc. Ensuring all policies and procedures comply Utilize knowledge and acquire information to develop and maintain Standard Operating Procedures and take actions consistent with objectives and functions of the programs served. Tactfully interviewing clients, potential new hires, etc. Resolving staff complaints and grievances Provides adv ice and guidance to managements on a variety of HR problems related to HR systems. Develop Vacancies within organization to recruit possible candidates for positions offered within company that met requirements of current scheduled events/properties. Performs and completes assignments involving a wide variety of duties, employing a broad range of fact-finding and analytical techniques, and requiring decisions in interpreting varied and complex factual situations in context of the requirements of regulations and/or policies. Manage staffing requirements, workflow priorities and adjust the flow of work to meet team needs which includes following up on pending issues and demonstrating an understanding of the impact of incomplete work across multiple worksites/events. Create Employee Questionnaire, conduct background checks and establish classes for new employees to obtain certifications to become security guards Maintain Employee profiles, update as needed Create CONOPS and schedules of special events and regular scheduled venues Maintain equipment and inventory for each venue Schedule guards for sites and make sure each site had coverage based on contact Create and maintain class materials for ACT 208, certification class for employees Kept metrics of employees, their certifications and paperwork 40-50hrs per week (depending on special events) Claims Agent (Temp) Pay: 13.00 Hr. Employer: First Insurance Company of Hawaii Address: 1100 Ward Ave Honolulu Hawaii 96814 Supervisor: Barbara Fajota- Oct 2015- Dec 2015 Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned 40hrs per week (Monday- Friday 0800-5:00pm) Student Assistant Starting Pay: 9.20 Hr. Ending Pay: 9.45 Hr. Employer: The University of Hawaii at Manoa Department: Graduate School of Public Health Address: 2500 Campus Rd Honolulu Hawaii 96822 Supervisor: Kirsten Sensano- Aug 2013- May 2015 Answer phones, scan papers, sort emails, clean classrooms, assist professors with what is needed by them, create spread sheets, type memos, pickup/deliver mail, run errands, etc. 15-20hrs per week during school session & 40hrs per week during winter, fall, spring, and summer break Honors and Awards University of Hawaii at Manoa Dean’s List 2013 Kalaheo High School Academic Award Honor Roll- Administrator’s List 2009, 2010 Outstanding Peer Educator 2010 Oahu Interscholastic Association (OIA) Girls Varsity Basketball Second Team All-Conference 2011 Most Outstanding Athlete of the Year 2011 Extracurricular Controlled Substance InspectorNov 2020- Present Controlled Substance Coordinator: Vanessa Croley Phone:- ext. 32160 Volunteers one day a month to inspect locations of VA facility pyxis that store controlled substance Conducts random inspections of assigned locations, based at the Controlled Substance Coordinators discretion Three-year commitment