Jordanne "Dane" Maximo

Work Experience Jordanne Maximo WEB DESIGNER + SEO/ TECHNICAL & CUSTOMER SUPPORT SPECIALIST Top-rated Upwork freelancer for 7 consecutive years with 6 years in web design + SEO, 4 years in digital marketing, and 9 years in technical and customer support. Core Skills Web Design (WordPress, Duda, Shopify, Magento) Front-end Development (HTML, CSS) Responsive Web Design & User Experience Technical Support &Troubleshooting Customer Support Contact www.danemaximo.com - Sto. Tomas, Batangas, Philippines PART-TIME WEB DESIGNER + SEO | TECHNICAL CUSTOMER SUPPORT SPECIALIST June 2016 – Present | Remote Web Design Designed responsive websites to improve user experience and increase traffic. Customized and optimized CMS platforms including WordPress, Shopify, and Magento. Updated website content, plugins, and themes to maintain security and responsiveness. Created custom graphics and animations using Adobe Photoshop and Canva. Conducted thorough testing, fixed bugs, and enhanced performance. Stayed current with industry trends and technologies through continuous learning. Technical Support Provided timely technical support via email and chat, achieving high customer satisfaction rates. Diagnosed complex issues and implemented solutions, reducing resolution time by 25%. Assisted with WordPress plugins, themes, and mobile app support. Documented technical issues and solutions to enhance knowledge sharing. Collaborated with cross-functional teams to address complex technical challenges. Digital Marketing Developed and implemented digital marketing strategies, boosting website traffic by 77% and generating 300+ monthly leads. Managed end-to-end marketing campaigns, increasing online sales by 40%. Created engaging content for social media, blogs, newsletters, and websites. Optimized website content and structure, leading to a 65.9% improvement in search rankings and a 53.5% increase in organic traffic. Managed social media accounts, enhancing follower count and engagement. Ran paid advertising campaigns that improved lead generation and conversion rates. Analyzed campaign performance using Google Analytics and provided actionable insights. WORDPRESS TECHNICAL SUPPORT ENGINEER April 2022 – February 2023 | LevelUp Provided expert assistance for WordPress issues, inspecting Developer Tools and diagnosing problems. Composed clear and detailed bug reports for developer escalation. Responded to customer queries with detailed, helpful answers via email and chat. Supported the team with technical insights and contributed to a highquality support environment. HAPPINESS ENGINEER Sept. 2020 - Nov. 2021 | Automattic Analyzed and resolved WordPressrelated issues such as bugs, account, and billing via Tickets and Live chats Handled and responded to over 3 chats at the same time Built a community of support by sharing knowledge and helping team members around the world. Educated both technical and nontechnical WordPress users about WordPress usage and features in clear terms to promote better understanding. CUSTOMER SUPPORT SPECIALIST September 2012 - May 2016 | Concentrix Handled customer inquiries and resolved issues across various industries, including finance, billing, healthcare, telecommunications, and satellite services. Assisted customers with accountrelated concerns, troubleshooting, and product information. Upsold products and services by identifying customer needs and offering suitable solutions. Maintained performance metrics such as call resolution time, sales targets, and customer satisfaction scores. INBOUND SALES REPRESENTATIVE 2009 - August 2012 | Stream Global Services Sales Account for US Telecommunications Company Meet sales, quality, and attendance KPI targets. Responsible for signing up customers and convincing customers to add another line using the company’s sales process. Follows up with the customer via telephone or email PRODUCT SPECIALIST/ TECHNICAL SUPPORT 2006 - June 2009 | Sunlink Technologies Did sales fieldwork for POS, POS printer, computer peripherals, and POS Software for restaurant and retail stores. Customer Monitored day-to-day productivity to ensure the order of products is being delivered on schedule. Responsible for training and coaching of employees and store manager on software and hardware usage. Developed and maintained good relationships with clients. Handled calls and providing support and troubleshooting to hardware, POS, POS printer, and Software problems to existing clients such as Greenwich Pizza, Red Ribbon Bakeshop, Mang Inasal, and even retail stores with POS usage. Monitored day-to-day calls to ensure the accuracy of the response of assigned technicians to clients/stores. Responsible for monthly reports and monthly meetings with clients/store managers. Did clerical works such as filling, encoding, sorting of documents, and acts as petty cash custodian. Education STI COLLEGE GLOBAL CITY Bachelor's degree, Information Technology · (2001 - 2005) Certifications Front End Development - CSS Great Learning Academy | January 2023 SEO Strategies Great Learning Academy | January 2023