Jordan Bowen

JORDAN BOWEN Virtual Assistant Fort Wayne, IN-- Virtual Assistance • Founder of Virtual Serenity- My Virtual Assistant business • Has helped/is currently helping clients build and design their websites, manage their files, create designs and logos, manage social media pages, and many of my other services • Self taught in social media marketing and management • One year of experience designing websites using WordPress, SquareSpace, Wix, and Shopify • Three years of experience using Canva for logo and graphic design • Three years of experience with project management and planning • Two years of experience doing calendar management • Experience with using Microsoft Office and G-Suite for over five years • (Has in-home office with internet speeds of 500mbps upload & download, and fiber) Customer Service • Two years of experience with scheduling customers • Four years of general customer service experience • Three years of receptionist/front office experience • Three years of experience of professionally taking phone calls • Three years of experience of working under the pressure of many customers at one time and answering questions/ concerns • Experience with helping customers/employers with most technology related issues Authorized to work in the US for any employer WORK EXPERIENCE Administrative Assistant Advanced Healing Center - Fort Wayne, IN October 2019 to Present • Admin. Assistant for Dr. Vargas- Chiropractic work • Scheduling patient appointments using E-Z Bis • Inserting patient payments/batching using E-Z Bis (data entry) • prices and shelves supplements • Using Quickbooks for bookkeeping • Deals with patient's private accounts • Enters insurance information and diagnostic codes • Bills patients • help Dr. keep up on social media outreach • Helping Dr. transition his business more into the virtual world • creating a website for the Dr. • Cleans the office when needed Virtual Assistant (Founder) Virtual Serenity August 2019 to Present My name is Jordan Bowen and I am the founder of Virtual Serenity. I help entrepreneurs and small business owners by taking unwanted but necessary work load off of their hands. For more information, please view my LinkedIn profile: https://www.linkedin.com/in/jordan-bowen-va/ Administrative Assistant Platinum Retail Marketing Firm, INC - Fort Wayne, IN September 2019 to January 2020 -(Most tasks are different everyday) - Data entry -Completes orders and forms -manages file room and creates new files -Schedule interviews - On-board new sales reps. - Use companies program of choice to keep track of employees and the documents they need to complete - Expertly uses Microsoft Suite programs - Complete all daily tasks asked by the marketing director -Drop off mail and run errands for the office - Unlock doors and get office ready in the morning -Clean office before locking up in the afternoon Collections Specialist (Temp) Shared Services Center - Fort Wayne, IN February 2019 to May 2019 • Works with patient medical accounts • Corrects denials and incorrect payment amounts • Calls insurance companies for additional information regarding patient accounts • Calls patients to confirm correct personal account information • Knows and follows all HIPAA rules and regulations • Works under productivity deadlines, and meets them Front Desk Receptionist Staybridge Suites - Fort Wayne, IN November 2018 to February 2019 • Answers phone • Enters customer information for check-in day • Writes daily reports for management • Runs the cash register • Checks in and out guests • Does a daily list check, making sure everyone is in-house and check-outs have left • Runs companies personal software • Composes end-of-shift Email for management and co-workers Front Desk Receptionist Kendallville Public Library - Fort Wayne, IN January 2018 to September 2018 • Finding and making programs using Microsoft office • Planning programs months ahead • Directing the programs for teens • Checking books out/in for Patrons • Directing patrons to desired book or location • Re-shelving books • Cooking and crafting • Answering the phone • Picking up my area during close EDUCATION None in Virtual Assistance The Savvy System August 2019 to Present Career diploma in Dog obedience training Penn Foster Career School June 2018 to August 2019 High school diploma East Noble High School - Kendallville, IN 2013 to 2017 SKILLS • Front Office • Data Entry • Social Media Management • Customer Service • Website Design • Microsoft Office • Google Suite • Logo Design • Project Management • File Management • Organizational Skills • Calendar Management CERTIFICATIONS AND LICENSES Dog Obedience Trainer October 2019 to Present