Jonnathan Toussaint Orjuela

JONNATHAN TOUSSAINT ORJUELA I.D :- Cra 78 H #65ª- 09 Sur, Bosa la Amistad. Bogotá Professional Objective: I am a person who has skills such as teamwork, responsibility, honesty, efficiency, ethical values, leadership and assertive communication skills in English and Spanish; that allow me to coordinate, assist and direct processes related to the BPO industry, such as customer service, people management, data analyst with kindness and tolerance. Technical formation: Bachelorship 2009 Claretiano School Bogotá, Colombia Further Education: ● ● ● Automotive electrical technician, SENA,- Microsoft office virtual courses since 2016 English course, SMART Institute,- Languages: English: Spanish: Advanced level in: Writing, reading, listening and speaking. Native Level in: Writing, reading, listening and speaking. Computing Knowledge: Microsoft Office at advanced user level. Photoshop Basic level Professional Experience:- Professional cyclist Strongman Foundation. 01/2020 – 06/2020 Bilingual Customer Service Agent Company Conduent Campaign Groupon. Campaign: Instacart First and second level in customer support and part of the resolution group. 07/2020 – 07/2022 Bilingual Customer Service Agent Company Sutherland Campaign Humana 11/2021 - 07/2022 Subject matter expert (SME) Company: Sutherland Campaign: Humana 07/2020 – 10/2022 Bilingual Customer Service Agent Company: Optum Campaign: Ushealth group - United Health Care 07/2022 – 05/2024 Subject matter expert (SME) Company: Optum Campaign: Ushealth group - United Health Care 06/2024 - 05/2025 Bilingual sales representative Trainer apprentice Company: Asurion Campaign: At&t home tech protection Employment references: Mariano Castro Team manager Asurion, Bogotá Phone number:- Jose Muñoz Immediate boss Optum, Bogotá Phone number:- Laura Gomez Operation Manager Optum, Bogotá Phone number:- Personal references: Nathalie Jimenez Civil engineer Phone number:- Mayra Alejandra Villanueva Coba International Business Professional Phone number:- Edison Orozco Systems Engineer Phone number:-