Jonnathan Toussaint Orjuela

I am Jonnathan Toussaint Orjuela, a bilingual professional with over five years of experience in the BPO industry, specializing in customer service, sales, and people management. My career reflects a consistent record of delivering excellent customer experiences, supporting team development, and adapting to fast-paced international environments.

I started in the sector as a Bilingual Customer Service Agent at Conduent, where I supported campaigns such as Groupon and Instacart. I later joined Sutherland for the Humana campaign, advancing to Subject Matter Expert (SME), where I trained colleagues, provided floor support, and enhanced overall team performance. At Optum, I again worked as an SME for the United Health Care campaign, refining my skills in coaching, process improvement, and complex case resolution. Most recently, I served as a Bilingual Sales Representative and Trainer Apprentice at Asurion, strengthening both my sales and training expertise in a remote-friendly role.

Fluent in English and Spanish, with advanced proficiency in Microsoft Office and strong leadership and communication skills, I bring a blend of technical knowledge, adaptability, and professionalism. I am seeking remote opportunities where I can contribute to organizational success while continuing to grow.