JONNA CLAIRE GUTIERREZ
Virtual Assistant | Customer Service Representative
PERSONAL PROFILE
Birthdate: June 7, 1998
Location: Olongapo City, Philippines
I am seeking to find an opportunity where I
can contribute my learning/experiences as a
Business Administrator and Customer Service,
but also open to grow in other positions in the
area of Finance, Business Management,
Admin, Accounting, etc.
PROFESSIONAL CAREER
Business Administrator & Customer Service (Remote)
Compensation Claims GB | January 2020 - June 2020
- Assist in the processing of claims
- Send and monitor chase emails for outstanding information/documentation
- Email customers to provide info/update and to request further documentation
- Assist the Case Handlers with general administration duties
Customer Service Representative (Remote)
PacknWood | December 2018 - August 2019
SKILLS:
Customer Service (emails, chat, etc.)
Data Entry / Admin Skills
Basic Accounting / Bookkeeping
Knowledgeable in:
Zendesk and Freshdesk
Drift
Slack and Monday.com
Google Apps
Microsoft Apps
Pipedrive
Analytical / Problem solving ability
Proficient in English (verbal or written)
AWARDS &
CERTIFICATION
Civil Service Professional
Certified by: Civil Service Commission
Certified on: November 12, 2018
Bookkeeping NC III Passer
Certified by: TESDA
Certified on: April 2018
Cum Laude
Awarded by: Gordon College
Awarded on: June 2018
CONTACT INFO:
Skype: live:sharmaine37_1
Email:-Phone: -
LinkedIn: linkedin.com/in/jonna-clairegutierrez-a788b7180
- Enters and processes incoming purchase orders for customers
- Accommodates customers via live chat in our website
- Handles customer queries/concerns via email & ticketing application
Accounting Staff (Office-based)
Green Marine Total Services Co. - foreign-based trading company
of ship supplies & equipment
August 2018 - November 2018
- Handles the bank withdrawals and credit card payments of the company
- Assists in making monthly payments of the company (rent, utilities, etc.)
- Assists the Accountant in recording some transactions of the company
- Assists in filing and data entry of company files
ACADEMIC BACKGROUND
Gordon College
Bachelor of Science in Business Administration
Major in Financial Management | Cum Laude
Tapinac Oval Sports Complex,
Donor St., East Tapinac, Olongapo City
2014 - 2019
REFERENCES
Doree Ann de Jesus
Billing and Collections Specialist | PacknWood-Roseanne Rae Kitane
Customer Service Representative/QA Analyst | PacknWood-Joe Ryan
Director / Manager | Compensation Claims GB-
