Joner Marte

JONER P. MARTE Subapanas, Subabasbas | Lapu-lapu City, Cebu, 6015 |- |-CAREER OBJECTIVES Dynamic and results-driven professional seeking a challenging role in a growthoriented organization. Committed to leveraging strong communication, leadership, and problem-solving skills to drive organizational success while achieving personal and professional growth. CORE COMPETENCIES Exceptional Customer Service and Support Proficiency in MS Outlook, Excel, and Word Data Entry and Lead Generation Expertise Background in Cybersecurity and Process Improvement Excellent Communication and Interpersonal Skills Leadership and Team Collaboration PROFESSIONAL EXPERIENCE Team Leader Intern, Manulife Data Services (MBPS) February 2024 - August 2024 The Mactan Newtown, Mactan, Lapu - Lapu City -Managed day-to-day operation of the team and the performance of Customer Service Professionals to meet and exceed service level agreements. -Provided coaching sessions to associates regarding performance. -Reviewed and collected quality control and business reports. -Leadership, support, motivation, coaching and development and retention of staff. Customer Service Professional, Manulife Data Services (MBPS) December 2021 - Present The Mactan Newtown, Mactan, Lapu - Lapu City ACCOMPLISHMENTS Provided Warranty Support for January 2023 Newhires Cebu Team POC and Resource Person Process Improvement Champion for Knowledge Article Migration Tax Refresher Training Facilitator Amazon Connect Change Champion Highly Confidential Help Queue Back Up Support Affinity and Beyond Council Engagement Person Quarter 1 Affinity Subfunction Top Performer, Manulife Values Awardee – Think Big and Obsess About Customers Quarter 3 Affinity Subfunction Top Performer Account Specialist, Teamspan Asia Global Solutions (Facility Management Account) September 2019 – December 2021 IMez, Tamiya, Basak, Lapu –Lapu City -Responsible for conducting follow-up calls with clients and service providers to ensure timely and efficient service delivery. Additionally, managed the collection of client feedback to improve service quality and customer satisfaction Account Executive, EnfraUSA January 2018 – May 2018 Mactan Newtown, Mactan, Lapu-lapu City -Provided comprehensive customer service support through email and chat, assisting clients with inquiries and resolving issues. Additionally, I managed hotel reservations, ensuring seamless booking experiences for customers. Customer Service Representative, Executive Boutique Call Center May 2015 – September 2017 Skyrise 2 IT Park, Lahug, Cebu City -Handled inbound and outbound calls, ensuring that customers' concerns were effectively addressed to provide exceptional customer satisfaction. -Provided technical supports to lawyers and paralegals in creating their online profile. -Additionally, I gained experience in data entry and lead generation tasks. Market Researcher, Survey Sampling Int’l. Phils. May 2012 – June 2014 MEPZ II-Tamiya, Basak, Lapu-lapu City -My key responsibility was to call households to conduct business and political surveys, ensuring all respondents' answers were accurately recorded verbatim. REFERENCE Russell Jane Garnica MBPS JHRPS-Participant Services- Employee #418683 2 Highly Confidential