Joner Marte

🎨 Creative Director | 🤝 Customer Experience Leader | 🔧 Operations & Admin Pro | 💡 AI & Tech-Savvy EA

With over a decade of versatile experience across creative direction, customer service, project management, and administrative leadership, I thrive at the intersection of strategy, creativity, and operational excellence.

Currently serving as Creatives Director at Community Christian Centre, I lead visual strategy and content direction across platforms, overseeing a team of designers, videographers, and copywriters. My leadership ensures cohesive storytelling and performance-driven campaigns backed by data.

Previously, at Manulife Business Processing Services, I evolved from frontline customer support to Team Leader Intern, coaching professionals, optimizing operations, and enhancing service delivery. I bring strong CRM fluency (Salesforce), technical troubleshooting, and cross-functional team collaboration.

Throughout my career, I’ve delivered impactful results across industries—healthcare, tech, and digital media—leveraging tools like Canva, Capcut, ChatGPT, DocuSign, CRM platforms, Excel, and the full Microsoft Office Suite. I’m also certified in Executive Assistant Training (Magic Inc.), where I mastered AI-driven task management, client dynamics, and CRM platform optimization.

My key strengths include:

• Strategic Visual & Campaign Leadership
• High-Touch Customer Service & Support
• Administrative Systems & Project Management
• Executive Assistance with AI Integration
• Cross-Functional Team Collaboration
• Technical Proficiency Across 30+ Business Tools