Jonathan Dilao

Jonathan Nailes Dilao 7B Copenhagen Street, Provident Village Marikina City, Metro Manila --/- Working Experience: ADP Philippines Glorietta 2, West St, Makati, Metro Manila September 15 2014 to June 15, 2015 Senior Analyst - Supported ADP's National Accounts by providing assistance with a select set of identified tasks requested either via e-mail or inbound voice call from Solution Center Consultants (SCC) and/or ADP NAS Clients. With a focus on completing these tasks within a specified service level agreement, by utilizing multiple tools and resources in order to achieve a high level of accuracy rate.  - Respond to Siebel Service Requests from ADP NAS Clients and/or Solution Center Consultants (SCC). This may require partnering with the ADP NAS client and/or Solution Center consultant for review, questions and clarification. Convergys (Datacom prior to acquisition) McKinley Hills, Fort Bonifacio June 16, 2010 to August 2014 Microsoft Partner Network / Microsoft Consumer Support enablement Customer Service/Technical Support Representative - Provided solutions to customer's basic technical issues with Microsoft applications for consumers - Subject Matter Expert for Microsoft Partner Subscriptions - Pioneered Microsoft Online Services subscription support - Supports basic Microsoft licensing inquiries Sykes Asia Inc. Makati City, Philippines May 5, 2008 to January 25, 2010 Qwest Technical Support Representative - Provided support for internet connection concerns and provided the appropriate solutions to guarantee customer satisfaction. Sutherland Global Services Makati City, Philippines September 11, 2007 to March 12, 2008 EBay General Services Representative - Supported account specific inquiries regarding post ads on online stores West Contact Makati City, Philippines February 12, 2007 to August 21, 2007 EarthLink Retention Account Senior Representative - Provided alternative solutions to promote customer retention. Education: Bachelor of Science in Computer Science, System Technology Institute (STI), Tacloban City, Philippines,- Visual Basic Programming, AMA Computer Learning School, Tacloban City, 2001 Bachelor of Science in Industrial Education, Leyte Institute of Technology (LIT), Tacloban City,- Leyte Progressive High School, Tacloban City- Leyte National High School (LNHS), Tacloban City- Tigbao-Diit Elementary School, Tacloban City- Skills - Strong customer service background - Basic Knowledge on WordPress and Woo Commerce applications that are useful for doing affiliate marketing. - Good understanding about online marketing concepts and tools useful for selling online products on social media and drop shipping platform. - I have experience in automating social media accounts to post affiliate products from Amazon using third party app. - Basic experience in setting up a Shopify store making use of drop-shipping products from AliExpress. - Has basic knowledge of web design - Responds quickly turning requests into actions - Good team player, enthusiastic and committed - Strong communication and writing skills - Ability to thrive in a fast-paced environment - Flexible, open-minded and patient - Meticulous and have a keen-eye for details - Able to spot areas for improvement and give feedback - Willing and interested in accepting responsibilities - Reliable and ensures that task assigned is complete, accurate and delivered on time - Able to multi-task and meet tight deadlines - Projects a can-do attitude - Extensive analysis of complex situations - Proficient in MS Office Eligibility Civil Service Commission Career Service Sub-Professional Examination (87.04%) Character References Joebert Maningo Team Manager Convergys SEA- Emmanuel Flores Team Manager ADP Philippines- /-