Jonathan Demata
Virtual Assistant Rockstar
Hardworking Customer Service Expert with 7 years of experience
working with E-commerce/ Shopify Stores. Committed to maintaining
Contact
professional relationships with clients to increase profitability and drive
Address
business results. Expert at providing relevant information and options to
Manila, NCR, 1009
effectively resolve issues. Upbeat and energetic with grace in handling
Phone
difficult situations through resourcefulness and adaptability.
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E-mail
Work History
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2020-03 -
Customer Service Executive
Current
Free Diamond Painting, Las Vegas, Nevada
Entered customer interaction details in CRM to track
requests, document problems and record solutions
offered.
Recommended products to customers, thoroughly
explaining details.
LinkedIn
www.linkedin.com/in
/jonathan-demata
Skills
Documentation and notes
Provided primary customer support to internal and
external customers in fast-paced environment.
Company policy
Communicated with vendors regarding back order
adherence
availability, future inventory and special orders.
Educated customers on promotions to enhance
Online chat and email
sales.
2019-10 -
Sales Account Manager
2020-03
Flagship One, Inc., LYNBROOK, New York
Worked diligently to resolve unique and recurring
Customer Relationship
Management Software
(CRM)
complaints, promoting loyalty and enhancing
operations.
Customer Relations
Directed work of efficient administrative team
maintaining accurate sales, inventory and order
Technical Support
documentation.
Consistently exceeded monthly sales quotasby
pursuing leads and expanding prospect list.
Negotiated prices, terms of sale and service
Shipping, receiving and
warehousing
agreements.
Maintained high standards of customer service by
MS Office expert
answering pricing, availability, use and credit
Administrative support
questions accurately.
Created proposals for new and repeat customer
business transactions.
2019-10 -
Customer Service Subject Matter Expert
2020-02
Ecobrush Earth, Orlando, Florida
Described and explained details about Products or
Services options to inform customers and guide
purchasing decisions.
Surpassed performance goals by approaching all
interactions with resourcefulness, organization and
customer-centric solutions.
Complied with company policies and procedures by
encouraging positive and effective work
environment among all employees.
Addressed customer complaints and mitigated
dissatisfaction by employing timely and effective
solutions.
2019-03 -
Returns Specialist
2019-09
Ruggable, Gardena, Califorña
Delivered high-quality customer service by gathering
feedback on product deficiencies.
Increased productivity through streamlined
processes and system efficiency.
Collaborated with team members to facilitate
returns quickly and provide outstanding customer
service.
Documented returned product details in our
inventory tracking system.
Provided documentation and calculations to
support inventory distribution decisions.
2018-07 -
Account Sales Representative
2019-04
Axiscoreshop, Washington, District of Columbia
Set up appointments with potential and current
customers to promote new products and services.
Maintained routine communication with clients to
assess overall satisfaction, resolve complaints and
promote new offerings.
Liaised with customers, management and sales
Customer-focused
Account management
team to better understand customer needs and
recommend appropriate solutions.
Resolved all issues efficiently and enhanced
customer satisfaction ratings.
Evaluated inventory and delivery needs, optimizing
strategies to meet customer demands.
2017-10 -
Customer Service Specialist
2018-03
Balsam Hill US, Burlingame, California
Surpassed performance goals by approaching all
interactions with resourcefulness, organization and
customer-centric solutions.
Complied with company policies and procedures by
encouraging positive and effective work
environment among all employees.
Assisted customers with needs such as opening
accounts, depositing or transferring funds, updating
account details and signing up for new services.
Applied basic sales strategy to engage customers
and present solutions to suit individual needs.
2016-02 -
Account Executive
2017-02
Morgan Stanley, US, New York, New York
Worked with clients to provide competitive
commercial banking solutions and retail financing
plans.
Built and deepened productive relationships with
prospective and competitive customers to drive
sustained growth.
Completed all paperwork, recognizing any
discrepancies and addressing them in a timely
fashion.
Demonstrated respect, friendliness and willingness to
help wherever needed.
2015-01 -
Account Executive
2016-01
Pitney Bowes, UK, Hattfield, United Kingdom
Identified new business opportunities through cold
calling, networking, marketing and prospective
database leads.
Strengthened customer relationships with proactive
and collaborative approach to managing needs.
Delivered cutting-edge services to clients to secure
additional business and grow revenue streams.
Met and exceeded service level goals by identifying
and achieving standards and expectations.
2013-09 -
Customer Service Representative
2015-09
Amazon, US, Seattle, Washington
Recommended Products or Services to customers,
thoroughly explaining details.
Communicated with vendors regarding back order
availability, future inventory and special orders.
Used company troubleshooting resolution tree to
evaluate technical problems while leveraging
personal expertise to find appropriate solutions.
Achieved and consistently exceeded revenue
quota through product and service promotion
during routine calls.
Educated customers on promotions to enhance
sales.
Maintained customer satisfaction with forwardthinking strategies focused on addressing customer
needs and resolving concerns.
Answered customer telephone calls promptly to
avoid on-hold wait times.
Education-
BBA: Financial Management Accounting
Technological Institute Of The Philippines - Manila,
Philippines
