Jonathan David Garcia

Do you believe that a successful business lies in the quality and efficiency of it's after sales support? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world class customer support experience.

Whether your business deals with physical products, services offered or software platforms -- I would love to help you.

I empower businesses like yours the best way I know how -- by helping you create an exceptional customer support team that provides the best customer experience in your line of business. You may just be starting up or you already have support in place but feel that it could be a lot better. We can work together by discussing what support issues and roadblocks you have and goals you want to achieve for your business --- I can help you get there. This includes: support training, 1:1 coaching, improving the camaraderie and culture of the team (happy people work better), establishing an effective knowledge-base where customers have access to self-help resources, support process improvements to improve efficiency and create a flawless customer experience, help with hiring the right people for the job, etc.

I have over 14yrs experience in the customer support industry both in a corporate and online remote setting. 10yrs of which were in a leadership/managerial role. I've worked in industries like BPO, Internet Marketing, and Saas. Whether it's purely customer service or technical support, I've helped teams and businesses from small scale start ups to medium size enterprises in establishing and improving their support from a "not so good, this will do" level to providing outstanding support.

I'm very passionate in the work I do. I make sure to only commit to one job at a time to ensure that I am able to give it my full and undivided attention and focus to achieve the best results.

We'd be a great match if:

• you believe that your customers deserve to be taken care of by people who genuinely care and are highly professional
• you believe in the value of investing in customer satisfaction which creates lifetime loyal patrons
• you believe that a great support team/department is one of the foundations of a successful business
• you believe that empowering your support team and establishing a good working culture and environment will greatly benefit your business
• you are open to ideas and initiatives for improvement in order to build an outstanding support team
• you believe in support efficiency and the attitude of taking whatever measures necessary to get the work done

If this sounds like your business and would need help in establishing or managing a highly efficient support team and process -- please send me a message so we can have a chat :)

Cheers,

Jonathan Garcia

“Good customer service costs less than bad customer service”