Jonathan
Macasero
Virtual Assistant for Customer Service
OBJECTIVE
A highly motivated self-starter who is
dedicated to prove myself as I journey
to a new freelance career. I have more
than 9 years experience in a fast-paced
and result-driven customer service
industry with excellent communication
skills , flexible to changes, proven
ability to build strong relationships, and
effectively managing demands to
achieve challenging goals.
TECHNICAL SKILLS
Email Management
Call Handling
Chat Support
Customer Service
Technical Support
IT Helpdesk
Website Design
WordPress Administration
Web hosting Management
Domain Name Configuration
AWS & GCP Cloud Hosting
Bitnami VPS Configuration
Google & Facebook Ads Analysis
Messenger Chatbots Design
Image Editing
Logo Creation
Audio/Video Editing
MS Windows Troubleshooting
MS Office 365 Configuration
TRANSFERABLE SKILLS
Attention to detail
Task Organization
Calm under Pressure
Positive Attitude
Active Listening
Problem-solver
Adaptability
Teamwork
Multitasker
Patience
Empathy
CONTACT
Number: -
Email:-FB Username handle: donjonmac369
Skype: live:f7c73b9f69c6cbc6
CORPORATE WORK EXPERIENCES
Google Ads Analyst
Aug 2017 - Aug 2018
Product: Google's Doubleclick Bid Manager (DBM)
Helped Agencies and Advertising companies in troubleshooting their disapproved ads thru
email and chat
IT Helpdesk Specialist
Jan 2015 - Jun 2017
Product: Aetna Healthcare
Assisted Aetna employees in software installation, Microsoft Windows configuration, hardware
diagnosis and password reset of suspended accounts using the company's proprietary tools
via phone, email and chat
IT Helpdesk Analyst
Jan 2014 - Jan 2015
Product: OMG Tech Help
Supported residential customers in troubleshooting all issues on their Windows system via
chat, phone and email while up-selling affiliate products of the company
Technical Support Specialist
Dec 2010 - Jan 2014
Product: Dell Computer
Handled incoming calls, emails and chat messages from small business and corporate
customers that asked for parts or whole-system replacements and accommodated chat
messages from other customers with Windows driver issues
Technical Support Associate
Oct 2009 - Oct 2010
Product: Comcast Cable
Responsible for answering incoming chat messages from residential customers who needs
help troubleshooting their phone, cable and internet connection issues.
Editor and Proofreader
Jun 2003- Sept 2009
Product: Elsevier
Edit and proofread old American law books and documents converted from OCR-scanned
images before adding XML tags.
