Jonathan A. Macasero

I worked as an email and chat support for several famous international brands like Apple, Google, Aetna, Dell and Comcast. With 9 years of experience in the BPO industry, I was able to polish several skills that can be transferred to any freelance or remote jobs such as data entry, chat management, email handling, conflict resolution, work organization, task management, patience, active listening, clear communication, assertiveness, persuasiveness, adaptability to change, ability to use positive language, and willingness to learn and be trained for any product. These skills created a solid foundation in customer management and it paved the way for me to be confident in having a business conversation with international clients.

After I resigned from the corporate world last August 2018, I decided to enhance my skill set in order to cope with the demand in the online freelance industry. Below are the following skills I was able to acquire during the past 6 months:

• Video editing using Filmora and Camtasia
• Audio Editing using Reaper
• Graphic design using Canva and Photoshop
• Mobile-responsive website and landing pages design using Elementor and Divi builder
• WordPress Theme administration via Astra, GeneratePress, Divi, Thrive, etc.
• Cloud hosting using Amazon Web Services and Google Cloud Platform
• Server stack configuration via Bitnami, LAMP, XAMPP and WAMP
• FTP file upload, SSH connection and SSL certificate installation
• Social Media Management on all platforms
• FB Chatbots (using Manychat)

With the acquired knowledge and skills, I am confident that I will be able to provide value to your business growth.