Jonalyn E Ongogan

Over the course of eight years in the call center industry, I embarked on a remarkable journey that encompassed various roles and responsibilities. It all began as an agent, where I honed my skills in customer service and sales. Through dedication and hard work, I quickly progressed, eventually being promoted to the position of Quality Coach/Specialist.

As a Quality Coach/Specialist, I played a vital role in maintaining and improving the overall performance and customer satisfaction of the team. I implemented effective coaching strategies, conducted training sessions, and provided valuable feedback to agents, ensuring consistent delivery of high-quality service.

During a brief stint as a Team Lead, I had the opportunity to lead and guide a team of agents. This experience enhanced my leadership abilities and reinforced the importance of effective communication and team collaboration in achieving shared goals.

Additionally, I expanded my skill set by transitioning into a recruiting role, responsible for both agent and non-agent hiring. I successfully managed the end-to-end recruitment process, from conducting interviews to endorsing candidates to hiring managers. This allowed me to develop a comprehensive understanding of talent acquisition and the ability to identify and select top-performing individuals.

Recognizing the growing trend of remote work, I made the decision to venture into the virtual support realm.

For the past ten years, I have been working from home, providing exceptional customer service, engaging in social media management, and designing captivating email marketing layouts. I am proficient in running Facebook and LinkedIn ads, utilizing tools such as Active Campaign for email marketing automation, and employing my creativity through applications like Canva, Photoshop, and Capcut for video editing.

Furthermore, I have gained administrative experience as a Legal Admin Assistant, demonstrating my versatility and adaptability in various roles and responsibilities.

Throughout my career, I have remained committed to learning and developing my skills to consistently deliver outstanding results. I am confident that my extensive experience, combined with my passion for excellence, will make me a valuable asset to any company.