Jonah Jean Aguila

JONAH-JEAN P. AGUILA 7B CABAL ST. AFPOVAI VILLAGE PHASE 5 WESTERN BICUTAN, TAGUIG CITY PERSONAL INFORMATION AGE: 26 GENDER: FEMALE BIRTHDATE: FEBRUARY 13, 1991 CIVIL STATUS: MARRIED RELIGION: ROMAN CATHOLIC CITIZENSHIP: FILIPINO LANGUAGE SPOKEN: ENGLISH AND TAGALOG OBJECTIVES: 1. To build a long-term career in the business and to help the growth of the company. 2. Seeking a responsible job with an opportunity for professional challenges. 3. To use my skills and ability in speaking and writing in English. 4. To solve problems in an effective/creative manner in a challenging position STRENGTH: Ability to work individually or with a team Ability to perform task in a timely manner Follows the company’s rules and regulations Respects those who are in authority and co-workers. Ability to learn and willingness to be trained to better serve the customers and company Willing to render overtime Can work under pressure Patient when it comes to handling customers concern Flexible and Hardworking PROFESSIONAL EXPERIENCE / WORK EXPERIENCE COMPANY: The Results Companies Manila ADDRESS: Tiendesitas Frontera Verde, Pasig City POSITION: Customer Service Representative /Technical Support Specialist ACCOUNTS: Assurance Wireless, Virgin Mobile Prepaid and Target Red Card (Financial Account) Year: 2011 – 2016 JOB DESCRIPTION: Check customers status and eligibility for a free phone Process phone ones they’ve been approved Process replacement phone Processing payments for customers Adding and Upgrading monthly plans Troubleshooting customers phone Checking NEB (Network Event Board) Processing / Submitting Tickets FINANCIAL ACCOUNT Check the status of their Card Processing new chip cards Replacing cards that had been lost or stolen Check unknown transactions on the customers cards COMPANY: Concentrix Philippines POSITION: Health Care Provider Services ACCOUNT: Aetna Healthcare Year: 2016 – 2017 JOB DESCRIPTION: Check professional coverage if they can do a certain procedure Check if a certain procedure is covered by the health card Check providers overall coverage procedure COMPANY: CYBERACTIVE ONLINE TRAFFIC SCHOOL (HOME BASED) POSITION: Customer Service Representative, Chat Support Specialist Address: California Job Duration: 1 month JOB DESCRIPTION: Answer customers inquiry via phone Answers inquiry via live chat using Zendesk Register customers online who wants to take the exam CHARACTER REFERENCE: Name: Ben Oriarte Position: Supervisor Address: Marikina City Cellphone Number:- EDUCATIONAL ATTAINMENT: School: Immaculate Conception College Albay Degree: Bachelor in Science Major in Nursing Address: Daraga, Albay Year: 2007 – 2011 School: Marcial O. Ranola Memorial School Degree: Secondary Education Address: Travesia, Guinobatan Albay Year: 2003 – 20007 School: Guinobatan West Central School Degree: Primary Education Address: Paterno st. Ilawod Guinabatan Albay. Year: 1997 – 2003