Jona Grace Esquillo

​JONA GRACE A. ESQUILLO​ ​ anila City, Philippines​ M ​www.linkedin.com/in/jona-grace-esquillo​ ​|​ ​https://esquillojonagrace.my.canva.site/​ ​PROFESSIONAL SUMMARY​ ​ -commerce Operations & Logistics Specialist with 5+ years of experience managing order​ E ​fulfillment, sales tracking, and shipment coordination across multiple platforms.​ ​ killed in handling high-volume orders, inventory systems, and customer support while ensuring​ S ​accurate and efficient operations. Experienced in coordinating domestic and international​ ​shipments using DHL, FedEx, and 3PL partners to ensure timely delivery and smooth logistics​ ​workflows.​ ​ etail-oriented, reliable, and focused on improving operational efficiency and customer​ D ​satisfaction.​ ​KEY SKILLS​ ​ rder Fulfillment • Inventory Management • Customer Support • Logistics Coordination • Shipment​ O ​Tracking • 3PL Coordination • Data Entry • Google Sheets Reporting • Admin Support​ ​Product Listing • Order Processing • Email & Chat Support​ ​PROFESSIONAL EXPERIENCE​ ​ dmin Manager​ A ​Love123 Luggage X Camille | April 2023 – February 2026​ ​•​ ​•​ ​•​ •​ ​ ​•​ ​•​ ​ anaged order processing and shipment coordination for 50+ customer orders, ensuring​ M ​accurate and timely fulfillment​ ​Maintained inventory tracking and documentation systems, reducing errors and improving​ ​workflow efficiency​ ​Coordinated with suppliers and logistics partners to ensure smooth delivery processes and​ ​high customer satisfaction.​ ​Managed TikTok Shop and Shopee store operations including product listing, order​ ​processing, and customer inquiries on FB Meta Business Suite and Instagram.​ ​Monitored orders, handled returns/refunds, and ensured smooth fulfillment process​ ​ ranch Operations Manager​ B ​Jade Concierge Services | June 2022 – December 2025​ ​•​ ​Supervised daily e-commerce operations and logistics workflows, ensuring 100% accurate​ ​order processing and timely shipment handling​ ​•​ ​Managed 50+ customer inquiries weekly, maintaining fast response times and high​ ​customer satisfaction​ ​•​ ​Handled shipment bookings via DHL and FedEx for local and international clients, ensuring​ ​on-time dispatch and delivery tracking​ ​•​ ​Coordinated with cross-functional teams and service departments, improving workflow​ ​efficiency and reducing delays in operations​ ​•​ ​Streamlined communication and logistics processes, contributing to smoother operations​ ​and faster issue resolution​ ​ reelance Logistics Support Specialist​ F ​Arrowgo Logistics Inc. | August 2024 – February 2025​ ​•​ ​Managed customer inquiries via Facebook Meta Business Suite, responding to 30–50+​ ​messages weekly related to warehousing and 3PL services​ ​•​ ​•​ ​•​ ​ ssisted potential clients by providing accurate information on storage, fulfillment, and​ A ​logistics solutions, improving lead engagement​ ​Coordinated with internal teams to ensure timely responses and proper handling of client​ ​requests​ ​Supported client onboarding by guiding inquiries into qualified leads for warehousing and​ ​3PL services​ ​TECH PROFICIENCY​ ​E-Commerce & Tools:​​Shopbox | Shopify (Basic Knowledge)​​| Meta Business Suite | Tiktok | Shoppee​ |​ Lazada​ ​Communication:​​Slack, Zoom, Google Meet​ ​AI & Automation:​ ​ChatGPT, Grammarly | Canva AI |​​Gemini​ ​Design & Content:​​Canva, CapCut​ ​Project Management:​​Notion​ ​Logistics & Shipping:​​DHL,Fedex​ ​EDUCATION​ ​ ndergraduate Studies in Business Administration​ U ​Unibersidad de Manila | Manila, Philippines 2015 – 2017​ ​REMOTE WORK READINESS​ I​ nternet:​ ​Primary: Converge Fiber 100 Mbps | Backup:​​Globe 5G mobile hotspot]​ ​Power Backup:​​Nearby coworking space as contingency​ ​Equipment:​​Personal laptop Macbook Air M5​ ​Workspace:​​Dedicated home office | Quiet environment​​| Professional video-call background​ ​Availability:​ ​Full-time | Flexible across US (EST/PST),​​UK (GMT), AU (AEST) time zones​ ​LANGUAGES​ ​ nglish:​​Professional Proficiency​ E ​Filipino:​​Native Proficiency​