Jona Grace Esquillo

I'm an E-commerce Operations and Logistics Specialist with 5+ years of experience in managing end-to-end order fulfillment, shipment coordination, and customer support in fast-paced online environments. She has a proven track record of handling high-volume operations with accuracy, efficiency, and strong customer satisfaction.

As Admin Manager for Love123 Luggage X Camille, she managed 50+ daily orders, streamlined inventory tracking, and ensured timely, error-free deliveries. She is experienced with platforms such as TikTok Shop and Shopee, managing listings, inquiries, and returns seamlessly.

Previously, she led logistics operations at Jade Concierge Services, maintaining 100% order accuracy and managing domestic and international shipments via DHL and FedEx. She also supported 3PL coordination at Arrowgo Logistics Inc., assisting clients with onboarding and improving communication workflows.

Jona is skilled in order management, logistics coordination, and customer support, with working knowledge of Shopify, Shopbox, Meta Business Suite, Notion, and Google Sheets. She is detail-oriented, organized, and committed to delivering reliable support that helps businesses scale efficiently.