Jolly Quintar

JOLLY A. QUINTAR- #10 Carrie’s Apartment, VML Subd., Molo, Iloilo City live:xtianquintar- _____________________________________________________________________________________________________________________________________________________ To work & grow in a professional Environment where my knowledge & my experience can be put to best use. Qualifications Summary I have been with BPO Industry for Seven Years now and the toll of trying to juggle my time for my kids and my work is almost getting out of hand because I am missing a lot of important events in my kids’ life and they are getting older too fast. But I can’t dare not being able to work as my husband is not earning enough for our family. Fortunately in so long, I can proudly say that I have been able to manage my very hectic schedule and my extended family has also been very supportive of me. I always ensure that I take responsibility and be able to oversee a balance of everything in our household ahead of my better half. Just recently, I’ve realized that if I can cut the time of preparing myself to work and the gruelling time of travel, I knew that my life can be a lot manageable, thus, I am hereby presenting myself with arms wide-open to the home-based world. As a tenured agent, I have learned to be able to work in autonomy, with very minimal supervision despite the fact that there were superiors and floor supports that are around. I always maintain my own work space to help me focus more on my work, especially in most of my engagements to customers over the phone. I believe that it’s more effective for me as I’m mostly one of the top performers for Customer’s Satisfaction Survey. Others may find it very hard to manage life in a start-up family but as for me, it helps me more with empathizing to customers as my personal experience can most of the time relate to their situations where I can easily pacify difficult customers, preventing further escalations as much as possible. I am also at par to what I’ve grown accustomed to, which are mostly very fastpaced environment in various call centers I’ve been with so I can proudly say that I hardly had problems with my stats, though there may be really times that can be very difficult, especially whenever there are channel takedowns or company merging on the side of our clients. Despite it all, I lavish earning extra money or freebies from some of the perks our company implement from time to time. I guess, they say that when you’re a mom you drive for more challenges to conquer and over the years I felt like getting more passion to soar and see myself far ahead as what I was before when I used to be an emotional kitten. Herewith, are some of the details of my company engagements with my educational background for your perusal. Should there be any further information, I shall gladly comply. Work Experience • Customer Care Representative February – July 2012 Transcom Worldwide Phil. • Technical Support Representative February 2016 to May 29, 2019 Startek , Inc. –Iloilo • Customer Care Representative September 2012 – January 2016 Teletech Holdings Inc. • Email Support / Store Manager/ Product researcher For an Ecommerce Business July 2019 to July 2020 Ureashi Company _________________________________________________________________________________________________________________________ Education Bachelor of Science in Tourism University of San Agustin Iloilo City __________________________________________________________________________________________________________________________ Other Skills - Proficient in ICOMS Management Proficient in MSOffice Softwares (e.g.: MSExcel, MSWord, Powerpoint & Photoshop) Technically adept to Satelite & Cable TV Technology - Analytical & detail-oriented esp. on Proramming Codes for Satelite and Cable Techonology Above average English Oral and written communication Skills Character Reference MJ Lee Maquilan Technical Support Supervisor at Startek Iloilo Contact#:- Judy Anne Grace Yap Former Trainer at Teletech Holdings Inc. Contact#:- - End -