Jolli Joi Villena Rodriguez

Jolli Joi V. Rodriguez Block 8 Lot 10 Ilumina Estates, Communal, Davao City-- CAREER OBJECTIVE Goal driven Business Management professional with over 1 year experience as lane supervisor seeking for employment under food and beverages within your reputable company, where I can utilize my skills and business studies background to the maximum. PERSONAL DATA Birth Date : July 1, 1997 Birth Place : Kauran, Ampatuan, Maguindanao Age : 23 years old Sex : Female Civil Status : Single Citizenship : Filipino EDUCATIONAL BACKGROUND Tertiary Education- Secondary Education- : Ateneo de Davao University Bachelor of Science in Business Management : Holy Cross of Sasa High School With Honors SPECIAL SKILLS  Excellent communication and interpersonal skills  Proficient in MS Word and Excel  Maintains effective performance under pressure and able to act on initiative  Able to convince and influence others to discuss and reach agreement  Direct and Motivate others  Presents a strong, professional, positive image to others which inspires confidence & commands respect  Willing to be trained and learn more about the work PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE AMAZON ACCOUNT (IQOR GLOBAL) (July – December 2020)  Providing solutions to customer’s complaints and concerns.  Worked 8 hours a day  Attending to customer’s inquiries about their deliveries/ packages.  Contacting shipping carriers and making sure the packages go to the correct destinations.  Helping customers in choosing the best product that suits their needs.  Giving discounts to those who experiences inconvenience and delayed packages.  Sending emails to confirm all transactions and changes made on customer’s Amazon account.  Cancelling orders. COLD CALLER AND APPOINTMENT SETTER IN REAL ESTATE INDUSTRY PART- TIME (JulyDecember 2020)  Receive lists of potential leads from the investor.  Responsible for cold calling these prospects.  Use these calls to determine the overall interest of prospective clients and eliminate clients who aren't interested.  Provide regular reporting based on response rate, open rate, forecasting, any complex KPI, and improvement suggestions.  Type at fast speeds, use reports, diagrams, formulas, etc. DIGITAL MARKETING MANAGER AND APPOINMENT SETTER AT FAMILY CATERING BUSINESS (October 2019 – September 2020)  Developing and implementing digital customer acquisition campaigns  Establishing and growing various marketing channels  Assist customer inquiries about catering packages  Optimizing page content  Managing agencies relationships to ensure the company is getting the best value from its partners LANE SUPERVISOR AT JME SUPERMART, DAVAO CITY (October 2018 - October 2019)  Ensures proper placement of grocery products based on item groups within each lanes  Monitors lacking products within each stands  Manages refilling of stocks in each lanes  May assist with customer inquiries  Actively manage work flow on the back end, manage customer flow and report performance issues  Worked 8 hours a day  Standing entire shift  Assist in training new team members  Building and motivating dynamic teams  Identify all issues in team and provide continuous support to all members according to operating standards  Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies  Coordinate with equipment and process teams ensuring compliance to all protocols and maintain quality INTERNSHIP DURING STUDIES AT PHILIPPINE NATIONAL BANK DAVAO, SASA BRANCH (September 2017 - February 2018)  Arranged Remedial Files in a chronological order  Handled Opening and Updating of Client Accounts  Scan and Fax important company files  Clarify the remedial balance of clients  Verify the validity of the upcoming and old check 51TALK TEACHER (PART-TIMER from January 2019 - May 2019)  Online English tutor to Chinese students.  Provides visual aids for a better teaching environment.  Recommends more learning tools.  Gives more options for better learning. SALES ASSOCIATE AT VXI GLOBAL (April 2018 – September 2018)  Providing solutions to customer’s complaints and concerns.  Selling AT&T’s products  Worked 8 hours a day  Improving engagement with merchandise and providing outstanding customer service. VCM TECHNICIAN – 3 DAYS WORK EXPERIENCE PLACEMENT (May 5-7 2016)  Attended daily workshop and seminar meetings for a week to learn troubleshooting.  Performed troubleshooting during 2016 elections. SEMINARS/TRAININGS ATTENDED:  Business Conference: Microfinance, Entrepreneurship, and Personality Development  Necessary Attitudes and Behaviors in managing business  Loans for Capital  Steps needed to achieve particular goals and implementation Ateneo Society of Management Students: Logistics and Resource Workshop  Planning and Budgeting for Events  Proper handling of Resources  Logistics Business in the Corporate World: Then and Now  Understand the commercial realities affecting the organization  Workplace ethics  Adapting to the demands of the Corporate World Student Council Alliance of the Philippines  Federalism Road show  Transparency and Accountability System Application Product (SAP) Training  Product Ordering System  Financing, Manufacturing, Logistics and Distribution  Enterprise Resource Planning  Security and Data Integrity CLUBS/ORGANIZATIONS  Junior People Management Association of the Philippines (JPMAP)  Ateneo Society of Management Students (ASMS) REFERENCES Harold P. Pontanos, BM Supervisor/Branch Manager Philippine National Bank - James Michael Evangelio CEO/Owner JME Supermart- I hereby certify that the above information are true and correct. JOLLI JOI V. RODRIGUEZ