Jolli Joi Villena Rodriguez

COLD CALLER AND APPOINTMENT SETTER IN REAL ESTATE INDUSTRY PART- TIME (July- December 2020)

•       Receive lists of potential leads from the investor.

•       Responsible for cold calling these prospects.

•       Use these calls to determine the overall interest of prospective clients and eliminate clients who aren't interested.

•       Provide regular reporting based on response rate, open rate, forecasting, any complex KPI, and improvement suggestions.

•       Type at fast speeds, use reports, diagrams, formulas, etc.

DIGITAL MARKETING MANAGER AND APPOINMENT SETTER AT FAMILY CATERING BUSINESS (October 2019 – September 2020)

•       Developing and implementing digital customer acquisition campaigns

•       Establishing and growing various marketing channels

•       Assist customer inquiries about catering packages

•       Optimizing page content

•       Managing agencies relationships to ensure the company is getting the best value from its partners

Customer service representative Amazon account (iqor global) (July – December 2020)

•       Providing solutions to customer’s complaints and concerns.

•       Worked 8 hours a day

•       Attending to customer’s inquiries about their deliveries/ packages.

•       Contacting shipping carriers and making sure the packages go to the correct destinations.

•       Helping customers in choosing the best product that suits their needs.

•       Giving discounts to those who experiences inconvenience and delayed packages.

•       Sending emails to confirm all transactions and changes made on customer’s Amazon account.

•       Cancelling orders. 

LANE SUPERVISOR AT JME SUPERMART, DAVAO CITY (October 2018 - October 2019)

•       Ensures proper placement of grocery products based on item groups within each lanes

•       Monitors lacking products within each stands

•       Manages refilling of stocks in each lanes

•       May assist with customer inquiries

•       Actively manage work flow on the back end, manage customer flow and report performance issues

•       Worked 8 hours a day

•       Standing entire shift

•       Assist in training new team members

•       Building and motivating dynamic teams

•       Identify all issues in team and provide continuous support to all members according to operating standards

•       Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies

•       Coordinate with equipment and process teams ensuring compliance to all protocols and maintain quality