Jollebee Calpe

Jollebee C. Calpe Experience Abby 84 A. Rodriguez st. San Andres,Cainta Rizal- /-- Asset Management Team Leader | Convergys (Concentrix CVG) | February 2023 - Rendering ●​ Led a team to manage company assets, ensuring accurate inventory and maintenance tracking. ●​ Oversaw budgeting and cost control, including timely disbursement of employee incentives. ●​ Ensured full compliance with asset management policies and audits. ●​ Initiated and led employee engagement programs to improve morale and performance. ●​ Acted as primary liaison with internal stakeholders to meet operational needs. System Admin | Convergys (Concentrix CVG) | August 2021 - February 2023 ●​ Managed system access provisioning for customer service tools and platforms. ●​ Investigated high-dollar transactions and ensured compliance with financial protocols. ●​ Handled reporting and documentation for FMEA and business audits. ●​ Facilitated incentive program management and disbursements. Subject Matter Expert – Google Shopping | January 2021 – August 2021 ●​ Delivered expert-level support to clients using the Google Shopping platform. ●​ Resolved escalated customer concerns and processed refunds efficiently. ●​ Monitored performance metrics and contributed to improving service level targets. ●​ Conducted training sessions and provided floor support to new hires and peers. Email & Chat Support | Convergys (Concentrix CVG) | December 2017 January 2021 ●​ Responded to customer inquiries via email and chat with a focus on quality and empathy. ●​ Assisted customers with order tracking, returns, and general product inquiries. ●​ Maintained a high customer satisfaction rating by delivering prompt, accurate service. Tech Support | Convergys - Microsoft Xbox | September 2017 - December 2017 ●​ Resolved technical issues related to Xbox consoles, billing, and subscriptions. ●​ Assisted customers with hardware troubleshooting and network connectivity problems. ●​ Provided support for games, software updates, and account management. Skills Technical Skills: Microsoft Office, Google Suite, CRM platforms Customer Service: Chat/Email Support, Account Management, Product Inquiry Resolution Team Leadership: Team Supervision, Performance Coaching, Incentive Management, Compliance Oversight Problem-Solving: Root Cause Analysis, Decision-Making, Escalation Handling Communication: Effective Written & Verbal Communication, Active Listening Organization: Time Management, Prioritization, Recordkeeping Training & Development Toolkit for Aspiring Leaders Lean Six Sigma Yellow Belt Training TL/Supervisor Academy Team Leader Academy - Phase 1 ACE (Accountability Connection and Engagement) Coaching I Journey to Leadership