Jollebee Calpe

I am a dedicated and results-driven professional with over 7 years of combined experience in customer service, administrative support, system operations, and team leadership. Throughout my career at Convergys (Concentrix CVG), I’ve held progressive roles that have refined my ability to manage high-volume tasks with precision, lead diverse teams, and ensure seamless business operations in fast-paced environments.

In my most recent role as an Asset Management Team Leader, I was responsible for overseeing the accurate tracking of company assets, maintaining inventory control, managing employee incentive programs, and ensuring compliance with internal policies and audit requirements. I also led employee engagement initiatives and regularly coordinated with other departments to align operational goals.

As a System Administrator, I specialized in provisioning tool access, investigating high-value transactions, managing documentation for compliance audits (FMEA and Business Admin), and ensuring smooth backend support for frontline teams. Prior to that, I worked as a Subject Matter Expert and Customer Service Representative for Google Shopping and Microsoft Xbox accounts, where I handled escalations, delivered technical support, and coached new hires to improve performance metrics.

I’m highly skilled in creating and following Standard Operating Procedures (SOPs), scheduling, and coordinating with cross-functional teams. I’ve consistently demonstrated strong organizational skills, a keen attention to detail, and the ability to problem-solve under pressure. My experience has also equipped me with excellent verbal and written communication skills, as well as advanced proficiency in tools like Microsoft Office, Google Suite, and various CRM platforms.