Johnpaul Ezeani

JOHNPAUL EZEANI Nigeria | - |-| https://www.linkedin.com/in/johnpaul-ezeani Education University of Nigeria Nsukka Nsukka, Enugu Bachelor of Art Archeology & Tourism Jan 2010 Work Experience Uto-Nri Restaurant Enugu, Enugu Customer Service Manager Nov 2021 - Present • On-boarding and training new employees • Interacting with customers daily by answering their questions and making sure they are well responded to • Creating customer loyalty programs to increase revenue and improve client retention Iconnect Tourism limited Enugu, Enugu Operations Manager/Telemarketer May 2014 - Oct 2021 • Gather and analyze feedback for operational improvements and product development • Ensure accurate and timely reporting of vendors' performance • Manage all aspects of travel operations including reservations, ticketing, travel coordination and customer support. Emmylaurel Global Resources Limited Enugu, Enugu Technical Support Specalist Mar 2013 - Apr 2014 • Providing technical support to all employees, and to clients, end users and relevant stakeholders • Resolving logged errors in a timely manner • Training end-users on hardware functionality and software programs. Project Experience Enugu State Tourism Board Enugu, Enugu Project Coordinator/Techincal Assisant Feb 2013 - Jun 2018 • Produced the first Enugu State Tourist Guide Booklet as a Project Manager • Coordinator:  Enugu in the Amalgamation 2014—A pictorial Exhibition Marking 100 Years in Nigeria Amalgamation. 28th February 2014 • Managing of Enugu State Tourism Board website Backend Odim Hills Production Lagos, Nigeria Content Creator/ Social Media Manager Apr 2015 - Sep 2019 • Content Creator/Narrator for the TV Program Onye Ije the Traveler on African Magic Igbo which promotes Igbo culture, tradition and tourism potentials in South East Nigeria • Produced and directed the first ever Explore Enugu State Documentary showcasing the Tourism Potentials of Enugu State for proper development and marketing • Social Media Manager/Content Creator Enugu State Tourism Board Facebook page, Uto-Nri, Iconnect Tourism and Emmylaurel News Blog Anambra Ministry of Culture & Tourism Awka,Anambra Content Creator/Travel Consultant May 2017 - Aug 2020 • Produced the First Anambra State Tourist Guide Booklet • Presenter of Tourism Half Hour on Purity Fm Akwa, Anambra State • Trained Staff of Tourism Department at the Ministry of Information Culture and Tourism Anambra State on Hotel Enumerations and Site Discovery Leadership Experience Federation of Tourism Assiocaton of Nigeria Owerri,Imo Zonal Secetarry Mar 2016 - Apr 2017 • Promote and protect the interest of its members in the tourism sector of the nation's economy and in particular the interests of its members in the zone • Coordinating and Promoting Tourism Potenials in Southeast Nigeria • Cooordinating the activities of its members and ensure good government policies. Touristry Consultant Fourm of Nigeria Lagos,Lagos Founding Member Apr 2015 - Present • Creating Awareness of tourism consultant in Nigeria • Ensuring that its members aline with the principles of the organization • Fostering the growth tourism and its activities in Nigeria Custom Section Award: Top 100 Tourism Personalities in Nigeria – Under the Emerging Leaders in the Tourism Industry in Nigeria Skills & Interests Skills Microsoft Office (Excel, Word, PowerPoint) ,Hubspot CRM, Zendesk, Freshdesk, Asana, Clickup,Monday.com, Teroll, Zapier, Intercom, Apollo, Lemlist, Pipedrive Interests Reading, Traveling, Surfing the internet and Cooking