Johnpaul Ezeani

As an accomplished professional based in Nigeria, bringing a wealth of experience in customer service, training, and operational management. With a robust background in on-boarding and training new employees, I excels in customer interaction, ensuring queries are answered effectively to boost client satisfaction. I have successfully developed customer loyalty programs, managed travel operations, and provided critical technical support. Notably, i led the production of the Enugu State Tourist Guide Booklet and coordinated the "Enugu in the Amalgamation 2014" exhibition, showcasing my project management skills. My expertise is further underscored by my ability to gather and analyze feedback for operational improvements, ensuring accurate vendor performance reporting, and training end-users on various software and hardware functionalities. As part of upskilling I just finished training on Demand IT Support Skills.