Johnny M. Ortega Jr.

JOHNNY M. ORTEGA JR. -| (- | Talay, Dumaguete City, Negros Oriental SUMMARY KEY SKILLS WORK EXPERIENCE A versatile professional skilled in office administration, IT support, and virtual assistance. Proven ability to troubleshoot technical issues, manage product listings, and deliver excellent customer service. Strong in multitasking, problem-solving, and ensuring efficient operations in both physical and digital environments. Office management Data entry IT troubleshooting Customer service Product research Maks Enterprises Inc. Multitasking Problem solving Network configuration Time management Attention to detail Inventory management Communication skills Jan 2021 - Present Office Administrator Prepare and edit documents, reports, presentations, and spreadsheets. Manage office supplies and equipment maintenance. File and maintain important records (physical and digital). Handle invoices, expenses, and office-related financial tasks. Implement and enforce office policies and procedures. Serve as a point of contact for employees, assisting with queries and information. Support onboarding of new employees. Distribute memos and announcements to staff. Manage relationships with vendors and order office supplies. Assist with recruitment processes and maintain applicant information. Track employee attendance and manage leave records. Help with staff evaluations and feedback preparation. IT Support Specialist Set up and manage PFSense Firewall for enterprise-level network security. Implement and manage network security measures, including firewalls and intrusion detection systems. Design, configure, and maintain network infrastructure. Monitor network performance, ensuring system availability and reliability. Troubleshoot and manage network hardware like routers, switches, and access points. Perform system upgrades, patches, and security updates to prevent vulnerabilities. Implement security protocols to protect against malware, ransomware, and unauthorized access. Monitor logs and respond to security incidents or breaches. Provide 24/7 technical support, resolving hardware, software, and network issues. Troubleshoot system failures to minimize downtime. Coordinate with vendors for IT procurement. Manage IT inventory, including hardware, software, and licenses. Recommend new technology solutions and stay updated on emerging technologies. Virtual Assistant/Product Research and Data Entry Specialist Working with the US team’s Operation’s Manager and conducting product research by identifying trending products, analyzing market trends, and gathering data from various sources (e.g., online platforms, suppliers, competitors). Perform product research to gather relevant data, including descriptions, features, and pricing from suppliers or competitors. Input, update, and maintain accurate product information in the company's website (using WordPress) and eBay store. Ensure product details such as specifications, inventory levels, and pricing are updated regularly. Support other team members with ad-hoc tasks as needed. Assist in creating and maintaining spreadsheets, reports, and presentations based on research data. Woodfields Consultants Inc. 2017 - 2018 Computer Technician Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Diagnose and troubleshoot hardware and software issues on-site for desktops, laptops, and peripherals. Perform routine maintenance and system upgrades, including firmware updates, patching, and operating system installations. Set up and configure network devices, such as routers, switches, and wireless access points. Provide technical support to end-users on-site, resolving IT-related issues efficiently and effectively. Ensure the security of systems and data by implementing security protocols, antivirus, and firewall solutions. Assist in backing up data and recovery of systems after a failure or crash. Repair or replace damaged hardware components, including motherboards, hard drives, power supplies, and other peripherals. Maintain and manage IT inventory, ensuring that equipment is properly labeled, documented, and tracked. Provide training and support to users on system functionalities and usage. Work with vendors to procure necessary IT equipment and manage warranty repairs or replacements. Monitor system performance, detect potential issues, and recommend upgrades or improvements to enhance efficiency. Document all repair and maintenance work, keeping accurate records for future reference. Collaborate with other IT team members or departments to resolve complex technical issues. Translucent Tempered Glass Corp. 2016 - 2017 Sales Clerk Assist customers, providing product information and answering inquiries. Assist in managing inventory levels by monitoring stock and reporting low quantities. Prepare purchase orders and track the status of orders, ensuring timely deliveries. Maintain accurate records of purchases, including invoices, receipts, and order confirmations. Coordinate with suppliers and vendors to ensure the best prices and delivery timelines. Assist in inventory management, ensuring that stock levels are optimized and reorders are placed as needed. Communicate with other departments to ensure inventory aligns with sales demand. Help with administrative tasks related to purchasing, including data entry and filing. Philippines Urdaneta Mission The Church of Jesus Christ of Latter-day Saints 2014 - 2016 Full Time Missionary Fulfilled leadership roles as Trainer, District Leader, Zone Leader, and Office Mission Recorder. Trained and mentored new missionaries, facilitating their development. Provided guidance and support to missionaries within the district and zone. Oversaw administrative tasks and maintained accurate records in the mission office. Engaged in community service and local outreach initiatives. Studied religious texts daily to enhance teaching and communication skills. Collaborated with fellow missionaries and local church members to organize events and coordinate efforts. Assisted in resolving challenges and addressing concerns within the mission area. EDUCATION 3 Year - IT Degree (Online, Home Study) Ensign College Salt Lake City, UT 2024 - Present Pathway Connect Program (Online) Brigham Young University - Idaho Rexburg, ID 2020 -2021 2 Year - Computer Programming (Vocational, On-Campus) St. Amatiel Technological Institute Bulacan, PH 2011 - 2013