Johnny Alfaro Salazar

John Alfaro 99 Germania Street San Francisco California United States WORK EXPERIENCE E-mail: Sykes Latinamerica -Phone:- - —- Nokia and Cisco Account Eng Analyst is responsible for the organization and timely and accurate processing. Call manager and Unity connection Ip Phones configurations. •Installing hardware and software systems •Maintaining or repairing equipment •Troubleshooting a variety of computer issues •Configuring computer networks •Offering technical support via phone, email, or remotely •Virtualizing, configuring and repairing servers •Performing routine system backups Hewlett Packard 10-2008 — 10-2012 Pfizer Cisco Account Eng Call manager and Unity connection for IP Telephony. Other job duties •Microsoft Exchange •Server 2003 and above •Firewalls •Call Managers •Routers •Installing hardware and software systems •Maintaining or repairing equipment •Troubleshooting a variety of computer issues •Setting up computer security measures •Configuring computer networks •Offering technical support via phone, email, or remotely •Virtualizing, configuring and repairing servers •Configuring and troubleshooting client network •Performing routine system backups •Create and update documentation for IT administrators and personnel Experian - —- Technical support Level II Experian Technical Support by email or phone. Dealing with all Experian online applications troubleshooting random issues for PCs and some apps •Setting up computer security measures John Alfaro 1 •Configuring computer networks REALLINX INC. - —- Network Operations Support Engineer Level III Technical Support by email or phone chat for IP Telephony, Netwoking such as ROUTERS Switches IP phones all brands and also we provide 24/7 support , we must be on call on some weekends . Also •Basic Networking knowledge. •Basic DNS and DHCP knowledge. •Basic understanding of Active Directory. •Setting up computer security measures •Configuring computer networks •Offering technical support via phone, email, or remotely •Virtualizing, configuring and repairing servers •Configuring and troubleshooting client network •Performing routine system backups Souvenir Chaverry Sarchi - —- Front Desk Sale and help tourist with their needs when buying handcrafts and souvenirs. Monteverde Cloud Forest Reserve - —- Tourist Guide Guided tours on the reserve showing animals , plants insects birds to the tourist coming to visit the area. AIRBNB - AIRBNB MANAGER I'm currently handling a few AIRBNB accounts remotely, we have a few rooms and houses in CR and also in San Francisco California. QUALIFICATIONS Experience With Airbnb and most rental platforms . Also knowledge on CRM softwares CCNA Voice (ongoing) Project Management Fundamentals Excellent Computer Skills Computer Maintenance and support knowledge Windows All and Linux Installing hardware and software systems •Maintaining or repairing equipment •Troubleshooting a variety of computer issues •Setting up computer security measures •Configuring computer networks •Offering technical support via phone, email, or remotely John Alfaro 2 •Virtualizing, configuring and repairing servers •Configuring and troubleshooting client network •Performing routine system backups •Create and update documentation for IT administrators and personnel File Management Receipt organizing Online Shopping Appointment scheduling Phone Support Data Entry Email Communication Bookkeeping Customer Service Email Handling QuickBooks Microsoft Excel Microsoft Word Virtual Assistant CRM tools AIRGMS GUESTY Dropbox Google Docs and Calendar Chat Support Call Handling Whatsapp handeling Internet Research EDUCATION Highschool degree 02-1986 — 11-2000 Bachillerato por Madures Bachillerato por madures Cisco CCNA Basic and Advance Networking Background Speak Spanish English and Finishing Portuguese Cisco Networking Academy 01-2004 — 07-2004 Sykes Cisco Academy Introduction Networking Fundamentals Networking Media Cable Testing Cabling LANs and WANs Ethernet Fundamentals Ethernet Technologies Course Included Front Office Management Computer Systems Basics Network and Computers All Windows and Linux John Alfaro 3 INTERESTS Im a dog trainer and Tennis coach on the weekends, love all sports nature and of course animals. REFERENCES David Nale AIRBNB Landloard SF Mauricio Lizano Reallinx CA Jared Horvath Michigan Pfizer HP - Alexander Gholston Pfizer San Francisco HP - Jose Pablo Monge Sykes Cisco TAC - Chase Brown AIRBNB Landloard SF John Alfaro - - 4