John Zacheau

 PERSONAL PROFILE: A dedicated and self-motivated individual with 11+yrs of extensive experience in Sales, Cold calling, Lead Generation, Customer Service & Retention. A skilled administrator who specializes in identifying and problem solving to achieve a consistent level of quality in all areas of work. Possesses excellent interpersonal skills and the ability to communicate at all levels. Enjoys being part of a productive and successful team, can work under own initiative and work to strict deadlines. Now looking for a role in the management which utilizes my key skills and experience. Key Skills: Understand prospect needs Collaborate with prospects Educate prospects with new ideas and perspectives Adaptable and consistent Confident communicator Team Working Skills Time Management and Planning Active Listening Dedicated to company Negotiation EDUCATION & QUALIFICATIONS: BCom -) Certification: SEO and Digital Marketing Have a key knowledge in SEO and Content Writing PROFESSIONAL EXPERIENCE: April 2008 – Nov 2013 Worked as a Customer Support L2 and L3 Consultant in SITEL INDIA Pvt Ltd, Chennai. Dec - 2012 – Dec - 2014 Worked as a US Immigration Consultant in DCIS India Pvt Ltd, Ooty and Coimbatore. Jan 2015 – July 2019, Worked as ********* in Seven Stars Business Solutions SriLanka and India. PROJECT SUMMARY: Sitel:- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative. Recognized as high performer in consistently completing 100+ daily outbound calls producing ~20% conversion rate. Prepared customized quotes and answered inquiries regarding products and services. Employed market research to successfully generate new leads by conducting cold calling (~50/day) and email prospecting (~100/day). Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge. Dcis: Provided Immigration customer support for an US based company to process Gov applications and provide direct sales and customer support. Actively involved in the project at all phases from the begining to the end. Awareness of the necessary conditions for an effective and safe work environment. Ssbs: Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn. Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management. Achieved 97% average customer satisfaction rating to date. Made 30+ outbound calls per day to follow up with customers who were overdue in their payments. Spearheaded customer referral program, increasing customer base by 15% in less than 6 months. Helped develop new customer service rep training programs. PERSONAL DETAILS: Date of Birth: 26 June 1986 Nationality: Indian Contact:- Sex/Marital Status: Male-Single Joining : Immediate